Dev Lead Salesforce-Service Cloud

Insurance Broking & Risk Management

Marsh is seeking candidates for the following position based in the Mumbai/ Pune office:

Salesforce Service Cloud Lead

**What can you expect?**

• Salesforce technical Lead who is having minimum of 8 to 10 years of experience with knowledge on Salesforce Architecture, Best practices and very good hands on LWC, Lightning design systems, Lightning Aura components, Apex and salesforce configuration etc.
• Act as the primary point of contact to Perform Code Review, Code Optimization, optimize performance on APEX
• Able troubleshoot complex issues with debugging skills to Perform Impact analysis
• Should have implemented devops tools (Bit bucket/Jenkins, copado etc.) in one of his projects
• should be able to gather customer requirements and architect the overall process with design principles
• Should have good interpersonal skills to manage stakeholders and should possesses proactive attitude and a good team player
• Proficient on Service cloud architecture & implementation
• Proficient in design/solution the integration architecture (middleware/salesforce REST/SOAP API) to integrate service cloud with other backend systems.
• Can design and solution end to end service cloud solution for global organization
• Possess Salesforce FSL knowledge
• Integrate mechanism to process cases from multiple channels like SMS, website, portal, etc.
• Can design and solution service cloud features based on the requirements case assignment rules, escalation rules, entitlements, Omni channel features
• Design & solution complex routing algorithm based on the business needs
• Proficient in implementing Service Consoles, Live Agent, Knowledge article, Communities, Chabot etc.
• Mentor team and get the build done through team and ensure the quality of the end to end product delivered

**What is in it for you?**

• Standard MMC Salary Package
• Standard MMC Colleague Benefits
• Huge landscape to learn new cutting edge technologies and apply your skills

**We will count on you to:**

• Salesforce Service cloud SME
• Manage the overall technical health of the platform
• Lead the team efficiently
• Good hands on the service cloud features
• Mentor the team
• Have excellent communication and presentation skills
• Ability to identify process improvement opportunities
• Adaptability to change
• Knowledge of processes & Salesforce best practices within the team & industry
• Manage communication with the stakeholders

**What you need to have:**

• Minimum 8-10 years of IT development experience with minimum 6+ years in salesforce service cloud
• BE/ BTECH/ MCA/ M TECH
• Must Have Strong knowledge of Salesforce Service Cloud, Lightning, Customizations & Integration, design / solution complex and global systems
• Good to have Sales cloud and any other cloud knowledge
• Team management experience

**What makes you stand out?**

• Platform Developer 1 & II certification
• Service cloud consultant certification

Business group Boilerplate and EEO Statements (north America or Global version)

**We are Marsh; Marsh is a Global Leader in Insurance Broking and Risk Management. We help clients better quantify and manage risk to survive and thrive.**

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