Employee Benefits Team Leader

Mercer is seeking an experienced Team Leader to manage a team of 4-6 Client Service Advisors in Glasgow on a 3 day a week basis. You could be based in either Glasgow or Bristol and you would be working with colleagues to provide a first class service to commercial clients of our Employee Health & Benefits business. The team are responsible for the retention and development of clients with health and protection policies including PMI, Cash Plans Group Risk, Life Assurance and Income Protection benefits.

What can you expect?

• To join a truly global organisation that can offer excellent training and career development opportunities
• A dedicated team that strive to ensure a first class service to clients
• Strong management support from the business leadership

What will you be rewarded with?

• Good work life balance with a competitive salary
• Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs
• 25 days' holiday with the option to buy or sell up to 5 days per year

We will rely on you to:

• transition and appropriate ongoing management of the client portfolio Day to day management of c4-6 direct reports
• Take ownership of driving team client retention and development targets
• Establish and develop a growth mind-set within the team
• Coach and mentor the team to ensure personal and professional development
• Effectively communicate with clients, Client Service Advisors, Consultants and providers to deliver the best possible client experience
• Oversee client relationships and resolve any issues when required
• Manage the on-boarding of new clients to ensure a smooth

What you need to have:

• Proven track record of leading a team that provide excellent customer service
• Experience of business development on existing accounts
• Employee Benefits Experience including Group Risk, Income Protection, Life Assurance and/or Private Medical Insurance
• The ability to work in the Glasgow office.

What makes you stand out:

• Proven experience of leading a team to achieve business development targets
• Broad experience of Employee Benefits
• Proven experience of delivering first class customer service.
• GR1 /IF7 an advantage

Responsibilities

• Day to day management and personal development for a team of c4-6 Client Service Advisors
• Ownership of the delivery of team goals and focused on delivering an excellent client experience across the team.
• Partner with internal/external stakeholders to achieve best service for client.
• Oversee client relationships, support CSAs/clients when needed to resolve issues, retain and develop clients.
• Deliver business development grow within the team portfolio and establish a growth mind-set within the team.

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we're redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.