Head of Client Management - Mercer Marsh Benefits, Singapore

Mercer is seeking suitably qualified and experienced candidates for the following position based in the Singapore office.

HEAD OF CLIENT MANAGEMENT -MERCER MARSH BENEFITS, SINGAPORE

What can you expect?

Reporting to the Singapore Business Leader for the Employee Health & Benefits business, this role will oversee the Client Management team (brokers) with a goal to meet the financial targets (revenue and NOI), deliver service excellence, and continue to evolve with the market trends/customer needs. This role will manage key clients, working with other internal stakeholders (Operations, Client Implementation, Placement, Consulting and others) to ensure retention of key profitable clients and development targets, contributing to the profitable growth of the business in Singapore. The brokerage team leads (covering SME, Mid-Market and Large Corporate sectors as well as Specialties) will directly report into this position, with direct and indirect reports numbering 40-50 staff.

We will count on you to:

• Execute on strategy to produce a high performing team of consultative brokers
• Set strategy to drive profitability through effective partnership and delivery of high quality service in client management
• Deliver business process excellence and compliance

What you need to have:

• 15+ years progressive experience including team leadership and management from a similar environment in insurance, third party administration or brokerage environment.
• Master's or Bachelor's Degree in Business Management, Finance & Accounting, Actuarial, HR, Economics or related disciplines
• Relevant licensing in line with local regulatory requirements.

What makes you stand out?

• Strong business acumen with excellent financial, commercial and strategic awareness
• Highly self-motivated, driven and polished relationship development skills
• Team player with experience managing multiple complex projects
• Ability to build and maintain strong relationships and develop an extensive network of contacts both internally and externally
• High level of enthusiasm for building the business and the capacity to overcome obstacles
• Ability to prioritize multiple responsibilities and projects

About Mercer

Mercer builds brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 75,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.