Industry Practice Leader, Professional & Business Services

The pace of change and disruption in our client businesses continues to accelerate. Major shifts such as sector convergence, technological transformation, or merger and acquisition activity leave businesses exposed to new or evolving risks. Risk insight and transfer solutions have to evolve to keep pace with such developments to remain effective.

Marsh's Industry Practice strategy is to connect with clients through a deep understanding of their industry sector; deploying knowledge, expertise and relevant solutions to tackle their risk priorities.

What can you expect?

Our industry teams harness expertise from across our business to deliver a holistic and compelling client proposition.

The Marsh JLT combination has enabled us to broaden and deepen our industry sector expertise across 18 sectors and there are already many great examples of us leveraging that combined strength.

What is in it for you?

To lead, develop and drive the Industry Practice (Professional & Business Services) proposition and growth plans across the UK business aligned to the Risk Management, Corporate and Consumer & Commercial client segments and the Specialties.

• Drive consistent revenue growth
• Support colleague's understanding of their client's businesses and lead delivery across the firm
• Positively challenge client service teams to drive innovation and improvement.
• Set the vision for the industry practice and lead/motivate practice colleagues to optimise its potential.

We will count on you to:

We will count on you to follow the principles below:

Guiding Principles

• The Greater Good
• Always put the Client first.
• Teamwork all committed to and mutually accountable for the common goal of client service excellence.
• Adopt continuous improvement approach to best practice.
• Always be proactive, positive and engaging with clients and colleagues.

Industry Practice Strategy

• CSR Growth deliver (x%) total Marsh CSR growth for the practice
• Value Proposition develop, communicate and promote internally and externally the core Industry Practice value proposition supported by BBE (Belief Based Engagement).
• Strategic Plan Maintain a current 1 to 3 year Industry Practice strategy plan
• Collateral / Thought Leadership Leveraging Knowledge Management deliver a suite of collateral (i.e. Thought Leadership, Advisers, Newsletters etc.) through a defined annual marketing plan supported by marketing campaigns and client events / roundtables
• Product Innovation - Develop industry-specific product suite and consider new product innovations based on emerging client needs
• Leverage into all Client Segments - Ensure the industry proposition is refined for each client segment, aligned to the Specialties and fulfilled in collaboration with them.
• Performance Monitoring Support the maintenance of performance MI to track proposition development, market share, benchmarking, defensive and new business activity, client and sector issues and financial performance.
• International - Ensure linkage and alignment with Marsh / MMC international industry leadership / proposition
• Networking & Reputation Building build external practice profile by targeting influential sector associations / bodies, consultants, law firms etc.
• Insurers build knowledge of insurer industry propositions and how they can support Marsh strategy

Industry Practitioner

• Values - Lead by example the expected values and behaviours as defined in the Great Good and set a benchmark collaboration and best practice across the business
• Industry Leadership lead from the front with client and sales teams when deploying industry capability and knowledge in support of retention and growth
• Coaching - Support, coach and/or mentor practice members in their learning and development; especially more junior colleagues.
• Industry Communities build and develop a colleague community around industry comprising core practitioner and leadership stakeholders including client management, sales, claims and product line expertise.
• Client Relationship Leadership (CRL) adhere to specific CRL role definition and expectations when acting as an CRL for personal client / prospect portfolio

Growth / Retention Enabler

Sales & Retention:

• Risk Management - proactively support client teams with industry capability and knowledge as part of account planning, BBE, At Risk and stewardship activities
• Corporate / Commercial through industry colleague communities, regional / office leadership and At Risk MI ensure colleagues know how to access industry knowledge and leadership intervention

Consistent engagement - with segment (leadership, client and sales) stakeholders, BBE activity, RFP planning, IMPACT development

What you need to have:

• Strong influential skills
• Collaborative (builds followership with influence and results)
• Coaching
• Organisational insight (stakeholder management, expectation setting, communication, conflict management etc.)
• Strategic thinking
• Innovation / problem solving
• Business acumen (business planning, financials etc.)
• Credible executive presence
• Intellectually curious
• Project Leadership (e.g. drive projects and campaigns to successful completion with minimal supervision)
• Organized and personally accountable (able to manage competing priorities)

About Marsh

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Mercer, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy