Insurance Operations Specialist - Policy Review

Marsh is seeking candidates for the following position based in the Toronto office:

Insurance Operations Specialist Policy Review

What can you expect?

• This role provides administrative support and document review in the renewal process to ensure that communication and process flow between Marsh, carriers and clients is timely and consistent from submission to policy issuance.
• This role is also responsible for gathering, reviewing, and some analysis of required client information to ensure that materials produced are accurate and meet the requirements of the Broking Teams to present the information to the clients and carriers and make the appropriate recommendations.
• This role requires specialized insurance knowledge to be able to fulfill their role in conducting first policy reviews.
• Responsible for more complex policies and renewals, i.e. multi-layered, co-insured placements

What is in it for you?

• A foot in the door at a Fortune 500 company. This role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills.
• Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a pension plan and vacation time, Employee Stock Purchase program, and Tuition Reimbursement.
• Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code.
• A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities.
• Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.
• Flexible work opportunities to ensure a healthy work/life balance.

We will count on you to:

Administration and Documentation

• Ensure timely & accurate processing of:
  • core brokerage tasks
  • client and carrier documentation
  • computer system records, data, and files in M-Share
  • current and outstanding documentation follow ups
  • miscellaneous correspondence
• Responsible for quality transactions, seamless client service and quality of work product.
• Responsible for the review of simple to complex policy wordings (mid-term endorsements, audits and adjustments) across various industry segments; achieved by comparing certified policy and/ or binder to policy issuance request as per established best practices

Compliance

• Adhere strictly to the company's quality practices and other systems and procedures, professional standards, Greater Good
• Comply fully with the Company's Errors and Omissions avoidance policy Comply with company policy for continuous professional development
• Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act and other relevant legislation

Customer Awareness and Focus

• Maintain a solid understanding of the core aspects of relevant Insurance and related legislation
• Lead and/or participate in stakeholder engagement sessions and work in partnership with brokers on identified initiatives to improve client experience
• Understand the needs and expectations of Marsh external clients and ensure the delivery of quality service to colleagues and client teams
• Manage escalated calls, complaints, questions, and queries as necessary
• Develop awareness of key stakeholders of the Operations team
• Build and maintain relationships with the appropriate level at Insurer to ensure effective execution in post placement services, as well as maintaining customer service to Client Team and peers

Technical Support and Coaching

• Provide coaching and support to Operations team in area of expertise
• Provide assistance to Operations Team Leaders by acting as a point of escalation as required
• Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements
• Provide Subject Matter Expertise (SME) support to business stakeholders and participate in group and business unit lead initiatives.

What you need to have:

• College or university degree (or equivalent experience) required
• 3-5 years of work experience required, with 3+ years previous insurance experience required
• Ability to review simple to complex core commercial coverages
• Intermediate Insurance knowledge in one or two product families
• Clear and concise oral and written communication skills
• Comfortable and experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) Outlook, Word and Excel
• Strong numerical skills
• Excellent organization skills able to prioritize work and meet deadlines
• Excellent interpersonal skills able to work within a team
• Demonstrated leadership qualities
• Strong networking skills
• Strong problem solving capabilities
• Ability to handle complex and difficult negotiations and influence stakeholders

What makes you stand out:

• Broker License, other certification or licenses as required by jurisdictions
• Demonstrated fulfilment of CIP courses, CIP

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [email protected].

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.