Manager - Policy Servicing

Marsh is seeking candidates for the following position based in the Toronto office:

Manager Insurance Operations

What can you expect?

• Proactively supervise and coach colleagues to achieve internal KPIs and client satisfaction for operations management and services.
• Manage day-to-day activities of the Policy Servicing/Policy Review Team and align capacity with incoming operations work (manage workload balancing).
• Liaison with and point of escalation for broking / front office teams regarding operations processing and service exceptions.
• Develop strong relationships with key stakeholders across the business and work in partnership with business groups supported by the Policy Servicing/Review Team to deliver operational excellence. Manages population size of ~15 colleagues.

What is in it for you?

• A foot in the door at a Fortune 500 company. This role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills.
• Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a pension plan and vacation time, Employee Stock Purchase program, and Tuition Reimbursement.
• Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code.
• A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities.
• Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.
• Flexible work opportunities to ensure a healthy work/life balance.

We will count on you to:

• Proactively manage team and colleague performance to achieve quality, compliance and productivity plan
• Provide feedback and advice to the team for purposes of development and continuous improvement
• Conduct performance reviews and manage the on-going personal development, competency and performance of team colleagues

• Engage team in continuous improvement initiatives and drive ownership of outcomes to improve client experience

• Oversee day to day operational activity of the team, managing and prioritizing own and teams workload to maintain service standards and high quality outcomes

• Measure, analyze and report on team productivity
• Provide input and support to Leaders and team on all documentation and report preparation
• Act as a mentor to team members to ensure they have working knowledge of systems and processes within the Service team
• Production/processing of complex and confidential documentation when required including: Policy Checking, SOP's, SIPOC's, Quality documents etc.

What you need to have:

• Relevant college/university degree
• At least 5 7 years total work experience with 5+ years in insurance or financial services.
• Minimum 3 years previous lead/supervisory experience required.
• Clear and concise oral and written communication skills
• Strong numerical skills
• Excellent organization skills able to own and prioritize work to meet deadlines
• Excellent interpersonal skills able to work within a team
• Comfortable and experienced working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) Outlook, Word and Excel
• Insurance technical knowledge
• Relevant industry practice or Line of Business experience
• Insurance market, clients and claims management skills related to area of expertise
• Proven experience of effective resource and cost management
• Strong leadership qualities
• Strong networking skills
• Strong problem solving capabilities
• Ability to handle complex and difficult negotiations and influence stakeholders
• Certificates or licenses as required by jurisdiction

What makes you stand out:

• Broker License, other certification or licenses as required by jurisdictions
• Demonstrated fulfilment of CIP courses, CIP

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [email protected].

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.