Pharmacy Client Support Coordinator

Mercer is seeking candidates for the following position.

Client Support Coordinator

What can you expect?

• Utilize strong critical thinking, discretion and follow-through skills to monitor and manage various tasks and projects
• Edit and create documents using advanced technical skills in Microsoft Word and PowerPoint while ensuring all documents produced adhere to Mercer's global identity/document standards
• Provide editorial peer review of documents before final production/distribution to ensure quality control of final product
• Complete monthly client invoicing (using Mercer's proprietary system), including project code set-up/ management
• Perform tasks under limited supervision
• Handle sensitive information with professionalism and integrity while communicating openly and often among team members
• Strive to promote smooth workflow and ensure team needs are met
• Frequent interaction with senior level leadership

What is in it for you?

• Top benefits generous PTO including vacation, sick, personal and even time off for community service!
• Opportunity to work with some of the smartest people in the industry, while working for a global company with excellent benefits and a dynamic culture.
• You will have opportunities to participate in Mercer Cares, our community outreach and volunteerism initiative, which coordinates company volunteer events to encourage employees to give back to our community.
• Excellent growth, mobility and advancement opportunities.
• We provide opportunities to participate in our mentor program, as well as participate in networking with other colleagues in our Business Resource Groups (BRGs) Mercer Cares (community involvement), PRIDE, [email protected], Racial & Ethnic Diversity and Rising Professionals Network!

We will count on you to:

• Complete monthly client invoicing
• Support pharmacy provider help desk for multiple client projects providing professional and timely resolution.
• Establish, maintain and manage client subject files, personal working files and legal plan documents as applicable
• Provide peer review of documents before final production/distribution to ensure quality control of final product
• Edit and create documents using PowerPoint, Excel & Word while ensuring all documents produced adhere to Mercer's global identity/document standards
• Contribute to accurate client/project budget management through accurate and prompt time entry
• Support organizational leadership activities
• Assist team with a variety of tasks as assigned

What you need to have:

• BS or equivalent work experience
• 3+ years of project support experience, including experience in the pharmacy or health care field.
• Advanced computer skills, including extensive experience with Microsoft Office (Outlook, Word, Excel, Power Point, etc.)
• Strong judgment, discretion, confidentiality and decision making skills with the ability to interact with all levels within the organization
• Excellent organizational and time-management skills with the capability to work well under pressure to handle multiple tasks and prioritize effectively with the ability to make decisions with limited direction
• Exceptional interpersonal, organizational, business communication and time management skills
• Strong attention to detail and follow-up skills
• Demonstrated problem solving capabilities

What makes you stand out?

• Strong project management skills desired, but not required
• Excellent oral and written communication skills
• Ability to interface with employees throughout the organization
• CPhT or similar designation preferred.

To learn more about Mercer's GHSC practice, please visit www.mercer-government.mercer.com.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

This role is not eligible to be performed remotely from Colorado.