Senior Claims Advocate

As a global leader in insurance broking and risk management, Marsh helps our clients succeed by defining, designing, and delivering innovative, industry-specific solutions that help them effectively manage risk.

We are looking for a Senior Claims Advocate to join our Calgary Claims Team. With Calgary being the preferred location, we will consider qualified candidates from locations other than Calgary.

What can you expect?

As a senior member of the team, the Senior Claims Advocate is responsible for facilitating loss management within the defined operational parameters of the claims team to ensure the prompt and equitable resolution of client claims. Reporting directly to the Western Claims Leader, you will manage a claim portfolio inclusive of the largest and most complex property and casualty losses in the West. You will bring substantial experience in client claims advocacy, insurer claim examination and/or third party claim adjusting and be technically focused and able to drive initiatives to handle complex claims across multiple lines of insurance.

What is in it for you?

• A company with a strong Brand and strong results to match

• Culture of internal mobility, collaboration and valued partnership with HR from the business.

• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.

• Competitive pay (salary and bonus potential), Full benefits package starting day one (medical, dental, vision, STI/LTI, life insurance, generous RRSP match AND contribution to our defined contribution plan).

• Generous Parental Leave and Tuition Reimbursement plan per year.

We will count on you to:

• Have ownership of hands-on active claim management, coverage reviews, problem solving and settlement strategies for clients.

• Analyze loss details to determine appropriate policies and coverage.

• Drive the claims process for clients through participation in claims strategy discussions in order to ensure progress and equitable resolution.

• Interact closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients.

• Have a strong focus on clients and providing value-add claim services

• Work closely with internal and external leadership groups to foster understanding of how to mitigate Marsh risk by closing claims optimally.

• Provide support to Broking teams by participating in the creation of client specific claim protocols.

• Monitor insurer responses to reported claims and engaging with insurers and their professional advisers in order to support the expeditious and smooth resolution of claims.

• Liaise and work closely with other claims team members to develop claim management best practice.

• Draft communication to clients and/or insurers and reviewing documents prepared by the clients, in order to support the claims process.

• Build relationships with key stakeholders both internally and externally.

• Provide technical assistance, leadership and mentoring to colleagues.

What you need to have:

• In-depth knowledge of the Energy & Power industry

• Minimum 15 years' experience in a claims environment either at the adjustor, carrier or brokerage level

• In-depth understanding of relevant insurance law and claim litigation procedures

• Direct involvement with large, complex, global property and business interruption losses

• Strong carrier relationships and detailed knowledge of insurance market claim procedures

What makes you stand out:

• Being a motivated, independent, self-starter capable of working in a dynamic, fast paced team environment

• Understanding of risk and mitigation strategies

• CIP, CAIB, CRM, B. Eng, LL.B, all assets

• Excellent written, presentation and communication skills and strong negotiation skills and ability to develop claim strategies

Marsh is the world's leading insurance broker and risk adviser. With over 35,000
colleagues operating in more than 130 countries, Marsh serves commercial and
individual clients with data driven risk solutions and advisory services. Marsh
is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.