Senior Client Advocate - Business Insurance - Marsh & McLennan Agency - Sioux Falls, SD

Business Insurance Senior Client Advocate

Why choose Marsh & McLennan Agency (MMA)?

Make a career. Make a difference. When you work at MMA, you'll experience real opportunities to help people and businesses become more safe, secure, and successful. With MMA, you can create a career that matters.

Interested? Marsh & McLennan Agency (MMA) located in Sioux Falls, SD may be the place for you. As an MMA colleague, you'll get personal and professional development, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement. Discover how much is possible as you grow or advance your career.

Job Summary: The Client Advocate manages effective and efficient resolutions for their client's business risk management needs. This position leads multiple priorities efficiently; communicates with clients in a clear and concise fashion; identifies issues and implements appropriate resolutions; and collaborates with other team members and carrier partners.

Essential Job Functions:

Servicing Clients:

• Assess and develop the client's business risk program. Identify gaps and make recommendations for additional or alternate coverage based on client needs.
• Independently analyze, prioritize and interpret information while drawing accurate conclusions with minimal direction and/or guidelines.
• Work jointly with the producer and other service team members on the account so all parties are aware of important activities related to client activity.
• Drive preparation of the insurance proposals for clients and lead the remarketing process.
• Prepare coverage endorsements and cancellations as necessary.
• Proficiently maintain agency management system data for accuracy.
• Deliver policies, and related documents to insureds as needed.
• Ensure thorough understanding of the client invoicing process and work to resolve any issue.
• Keep current on industry related topics through bulletins, seminars and carrier training offered. Participate in seminars and continued education for enhanced skill and knowledge development.
• Identify and lead best practice efficiencies by maintaining agency service standards

Carrier Relationships:

• Build and maintain strong carrier relationships.
• Maintain thorough knowledge of carrier capabilities in various markets.

Partnership:

• Drive agency and departmental goals on assigned book of business for retention, upsell and new sales.
• Identify opportunities for efficiency and effectiveness improvements within department and agency.
• Demonstrate the Code of Conduct for the agency. Be a participant in maintaining a strong work environment and culture for team members.
• All other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Bachelor's degree in business or related field or minimum 5 years' experience including strong knowledge of property & casualty coverage and risk management issues.
• Property & Casualty License required. Minimum requirement of the CISR designation. Complete additional designations as required by the role.
• Must be detail oriented with excellent organizational and time management skills
• Good interpersonal skills and high sense of urgency.
• Ability to effectively build and maintain positive working relationships with clients, carriers and peers.
• Must have the ability to work under pressure and multi-task.
• Computer proficiency with system of records, web-based tools, and Microsoft programs (Outlook, Excel and Word).

Marsh & McLennan Agency (MMA) provides colleagues the freedom to make a career and difference. We encourage you to explore your curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. More than just insurance brokers, we believe that a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep employees engaged and productive including: health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs.

You can apply your talent in bold ways that make a difference at MMA. For more information about our company, please visit us at: http://marshmma.com/careers.