Support Consultant - Insured Pensions

**Mercer is seeking candidates for the following position based in our Dublin office (working remotely until COVID-19 restrictions are lifted):**

**Support Consultant, Insured Pensions Permanent**

What can you expect:

The successful applicant will assist the Consultants within Mercer's Insured Pensions DC consulting team, in the day to day client management and project management across a portfolio of clients. The Support Consultant will be responsible for all aspects of the day to day delivery of an excellent, efficient service level to all clients.

What you will be rewarded with:

We provide a highly regarded and competitive package:

• Competitive salary with annual review
• Up to 12% pension contribution
• Full healthcare cover
• Study Support
• Flexitime or flexistart
• Flexible working/potential to work from home
• Sports & Social clubs/Wellness Programme
• Paid annual leave and ability to purchase additional leave days
• Travel ticket/bike to work/dental are optional
• Subsidised canteen
• 35 hour working week

We will rely on you to:

Providing support services to the DC consulting team across a portfolio of clients

Co-ordinating of agreed services to a portfolio of clients

Ensuring the delivery of the highest level of service to our internal and external clients consistent

with their expectations

Preparation of meeting and governance packs

Providing support on client projects including new scheme installations

Providing general administrative support to the Insured Pensions team

Updating and maintenance of data on the internal department's core systems

Deal with queries received from employers, members, third parties and other lines of business

via email and a dedicated phone line

Liaising with insurers on all aspects of pension plan matters

On occasion, attendance at client meetings with Consultants

What you will need to have:

Experience working in the financial services industry

Proven ability to deliver excellent client service and satisfaction

Self-motivated and able to work in a highly collaborative team environment and build

strong relationships and networks

Strong interpersonal and communication skills

High level of accuracy/attention to detail

Flexibility of approach, ability to work on own initiative

Excellent planning and organisational ability in order to prioritise and complete work in

accordance to deadlines

Good working knowledge of Microsoft Office, including Excel

Qualified Financial Advisor (QFA) or progression towards same is an advantage

What makes you stand out:
3/4 years plus Pensions Administration experience in a consultancy firm, brokerage, life

office or working on an in-house scheme (desirable). Ideally group or company DC

pension administration experience
Investment switching experience and/or experience in processing risk benefits

(desirable)
Successful completion of the Pensions QFA module (desirable) or working towards same

**MERCER**

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. In Ireland, Mercer employs over 500 employees in offices based in Dublin and Cork. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.