Team Manager - Pensions Administration (12 month FTC)

What can you expect?

The Team Leader is responsible for proactively managing a team engaged in a variety of tasks related to the administration of Final Salary and Defined Contribution Schemes. They are responsible for ensuring that Mercer deliver contracted levels of service and reporting within agreed costs and timescales.

The role is pivotal in providing an effective and consistent service to clients. As the 'engine room,' of our business it is vitally important that a Team Manager can maintain:

• A clear understanding of client profitability and expected service

• An effective and well trained group of Administrators

• A buoyant and healthy level of team morale

• Service delivery in a customer focussed and conscientious manner and ensuring customers are treated fairly at all times

What is in it for you?

• A role that can offer variety and potential career progression within a large stable corporate organisation

• Flexible remote working location with some travel to Edinburgh required

• Competitive salary and an excellent benefits package including pension, discretionary bonus, life cover, income protection and a range of flexible benefits

• 25 days holiday with the flexibility to buy or sell up to 5 days

We will count on you to:

• Deliver work within contractual service levels agreements

• Ensure the team complies with internal procedures, all aspects of pensions legislation and adhere to service and quality standards

• Manage and distribute work to ensure accuracy and efficiency whilst removing roadblocks that could impact team performance

• Liaise with onshore and offshore teams to ensure service issues are managed and resolved

• Partner with the Senior Manager regarding resourcing and client expectations for all schemes managed by the team

• Manage the development and training of all team members to fulfil both company needs and the employee's career development potential

• Provide Management Information reports to the Service Manager

• Oversee the management of ad hoc client projects to ensure delivery within budget and agreed timescales

• Record and investigate any complaints raised and where needed undertake a root cause analysis of the issues and take corrective action

• Complete monthly 1:1's and yearly appraisals with all team members

What you need to have:

• Previous experience of managing a team of c10-15 direct reports

• Proven experience of coaching and developing a team

• Outstanding organisational skills with experience of delegating workloads

• The ability to remain calm under pressure

• Experience of running projects would be an advantage

What makes you stand out:

• Previous experience of managing a Pensions Administration Team is preferred

• Strong working knowledge and experience DB / Final Salary pensions administration, legislation and regulation would be an advantage

• Basic PMI qualifications as a minimum and ideally working towards APMI preferred

• Computer literate and strong on Microsoft Office suite with intermediate Excel skills

• Experience of Pension Administration Systems, BizFlow, SharePoint and Practice Engine would be an advantage

MERCER

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.