US / Canada Transformation and Change Leader

As a global leader in insurance broking and risk management, Marsh helps clients succeed by defining, designing, and delivering innovative, industry-specific solutions to effectively manage risk.

We are looking for a US/Canada Transformation and Change Leader to join our office in New York City.

What can you expect?

The US/Canada Transformation and Change Leader will play a critical role in the implementation and execution of Marsh's largest and most impactful transformation to date. As a key member of the Transformation Leadership team, you will define the transformation strategies and change management framework for North America and lead the operational and organizational change required to ensure a successful delivery of the program, as well as other major initiatives.

What is in it for you?

• Drive a bold and innovative vision to transform the US and Canada Operations & Technology practice, supporting the delivery of the Operational Excellence (OpEx) agenda.

• Steer profound and disruptive change in North America by leading the execution and delivery of a major, multi-year transformation.

• Explore newer and better ways of maximizing operational leverage in order to continually deliver enhanced commercial value across internal stakeholders, and most critically, Marsh Clients.

• Engage with senior leadership to develop strategies to address the most comprehensive and complete set of transformation objectives capable of enabling delivery of both OpEx and the strategic business objectives.

We will count on you to:

• Drive a higher-quality client experience and reduce the time colleagues spend on transactional activities, positioning the organization for future growth.

• Collaborate with the business, IT and Operations Leaders to lead change (process, systems, and organizational capability) for all significant strategic initiatives within Operations, including integration and assimilation, localization, process standardization, optimization and automation.

• Develop the overall Change Management Framework and execution approach for the US and Canada.

• Build the internal leadership and organizational capability for transformational change.

• Partner with senior stakeholders (C-suite) to engage, challenge and create opportunities for transformational change and drive alignment on the future vision of their respective business.

• Own the design and development of the shape and structure of the change agenda and transformation deliverables. Support business leadership in originating, managing and leading change through deployment of priority programs and strategic change planning.

• Execute and implement people, process and technology change and successfully lead delivery of projects.

What you need to have:

• Experience managing portfolios and driving transformation initiatives

• Experience working with agile delivery models and/or working in an agile environment

• Proven record of successful delivery of end-to-end transformation projects, through all stages of project lifecycle

• Thought leadership on digital transformation initiatives along with proven execution and change management

• People management experience in a global organization

What makes you stand out:

• Project management experience in a multi-cultural and multi-site environment

• Demonstrated ability in driving multiple simultaneous large-scale transformation programs across operations and IT in a global institution

• Strong track record of independent leadership and influencing skills with proven experience of acting as a change agent

• Understanding of innovative technology solutions and their business application (robotics, artificial intelligence etc) and ability to discuss and develop new products, processes and standards to support the business strategy

• Management Consulting or Global Business Services Consulting experience

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:www.mmc.com/diversity.

Marsh & McLennan Companies and its affiliates are EOEMinority/Female/Disability/Vetemployers