ceptance criteria which meets the needs of the various project stakeholders. The role is a combination leadership and hands-on development, responsible for helping our stakeholders adopt solutions that drive business outcomes and gain return on investment in the ServiceNow platform while working alongside our internal development team to achieve the same.
Roles & Responsibilities
Develop strong relationships with business partners and development teams to understand how ServiceNow supports Moody’s business goals.
Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
Providing technical direction and architecture of ServiceNow based business and IT solutions.
Act as a hands-on developer actively developing key stories and guiding development team in development and strategy best practices to maintain stability, improve data quality, and improve user experience of the ServiceNow solutions.
Provide knowledge transfer and training to application support personnel.
Drive solutions across the platform that align to ServiceNow out of the box capabilities.
Proactively identify potential bottlenecks and work through resolution with stakeholders.
Provide technical guidance and serve as an escalation point for the extended ServiceNow team.
Maintain knowledge and understanding of the latest ServiceNow features and product offerings.
Drive continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes.
Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience.
Generate and maintain technical design and configuration documents.
Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations.
Troubleshoot issues, perform root cause analysis and provide solutions for problems.
Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately.
Participate in code reviews to ensure that code quality is at the highest level possible and appropriate design patterns are being used.
Work with Admin support to resolve support issues within ServiceNow.
Training and Development
During the approximate 10 week internship you will be provided technical training, including personal branding, Microsoft Office Suite, corporate presence and more. You will also have access to online training modules to further develop your soft and technical skills.
In addition to networking and community service opportunities, you’ll also be partnered with a mentor for the duration of your internship to provide you with opportunities to understand more about Moody’s and our corporate culture. You will also have the chance to connect with and learn from senior leaders and advisors as you take your first steps towards a successful professional career
SNOW Platform Dev
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@https://moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at https://moodys.com/diversity
For US-based roles only: the anticipated hiring hourly range for this position is $ 28 to $35, depending on factors such as experience, education, level, skills, and location.