Assistant Director - Project Manager

The Project Manager is responsible for organizing, tracking and bringing client implementation projects to a successful, timely completion.
The role will require coordinating/leading a sizeable cross-functional team that includes relationship managers, solutions specialists, KYC domain specialists as well as customer success engineers, costumer success managers and product managers. This is an external facing role which will also require managing external stakeholders and their KYC implementation needs. As a PM, you will:

• Be the face of Moody’s KYC OU for assigned projects and demonstrate the values and capabilities aligned to the promises we make to our customers.

• Act as the primary point of contact for assigned projects with customers, management, sales, product and the wider Customer Success team

• Ensure customer satisfaction through organised, consistent professionalism

• Manage a portfolio of projects including ownership of governance, reporting, contributing to building standard approaches, documentation of requirements, maintaining customer documentation and the onboarding plan

• Develop an actionable project plan, get “buy-in” from key stakeholders and drive the project to completion. The project plan will be based on an already established implementation process which will require communication to ensure follow through

• Communicate and acquire client sign off on project documentation as identified as part of the implementation process (e.g scoping statements, configuration documents, etc)

• Investigate, diagnose and help resolve issues that impede the project from moving forward

• Update internal project tracker to ensure each implementation stage is recorded

• Update senior management and group leaders on the status of complex implementations, as required

• Minimum of 3 years related project management experience (project management or business analysis qualification is a plus)

• Familiarity with compliance subjects (e.g. KYC, AML, ABC, Sanctions and PEPs). AML qualification desired but not required

• Excellent interpersonal and communication skills

• Exceptional organizational and planning ability

• Strong attention to detail in all aspects of planning and execution

• Process oriented mind-set with a demonstrated history of achievement

• Ability to logically identify the root cause of problems and get to resolution quickly and efficiently

• Familiarity with the Agile approach, project management software and Microsoft suite of tools is recommended

• Must have a minimum of a bachelor’s degree or demonstrate the equivalent of relevant work experience

• Language requirement: professional knowledge of a foreign language (Spanish, French, Arabic) desired but not required

At Moody’s Analytics KYC OU, we have the most extensive company and corporate structure information combined with sanctions and other adverse data on third parties, and the individuals behind them. We help customers effectively assess, screen, and monitor the individuals and companies they do business with. We provide best-in-class tools and data, empowering our customers to understand the risks associated with their customers, suppliers, and extended network.
Our customers range from the biggest global banks to small fintech start-ups and our data helps to minimize their reputational risk exposure.
We are a team made up of dedicated project managers, customer success engineers and customer success managers, who are all passionate about understanding and meeting our customers’ business needs.
As part of the Customer Success function, the PM will be the face of the company and the owner of project health for complex customer implementations. In implementing our KYC products you will work alongside our pre-sales and implementation teams to scope, manage, deliver and present to customer stakeholders.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.