Customer Success Mgmt Assoc

Moody's

3.9

(9)

Bengaluru, India

Why you should apply for a job to Moody's:

  • 78% say women are treated fairly and equally to men
  • 89% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Moody’s Women’s ERG seeks to enhance the recruitment, retention, promotion and professional development of female professionals.
  • RE-IGNITE is a paid 16-week return to work program designed for individuals wishing to restart their careers after a career break.
  • Commitment of $1 million over the next five years to promote equal justice and advancement of the Black community.
  • #4009

    Position summary

    thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

    The Role / Responsibilities:

    This role is responsible for working with sales colleagues and internal stakeholders to drive the client strategies, mapping the customer journey to achieve their desired outcomes with our KYCDA solutions and improving the overall customer experience. Additionally, the role requires the continuous assessment of client health and providing clients with strategic guidance and product overviews.

    • Meet or exceed activity based KPIs which align with the company's vision and objectives.
    • Lead the post-sales client lifecycle, coordinating key internal stakeholders from Sales right through to Product
    • Drive the retention of clients within an assigned book of business
    • Achieve clients' desired outcomes by developing relationships built on trust and integrity
    • Collaborate with Product Management and Product Strategy to promote improvement in product quality and coordinating regular client feedback forums
    • Empower and enable clients by anticipating potential painpoints or pitfalls and introducing them to suitable best practices
    • Work closely with clients to help them achieve self-sufficiency, ensuring they are coached effectively throughout the lifecycle
    • Demonstrate strong customer advocacy by hosting Voice of the Customer (VoC) forums, conducting C-SAT surveys & completing NPS outreaches, giving clients a voice and an opportunity to improve our offering
    • Serve as the centralised point of contact between the client and internal stakeholders, coordinating the engagement of other stakeholders where suitable and necessary
    • Coordinate Moody's Analytics responses to requests from clients
    • Assist in the preparation and circulation of market insight comments to create awareness of Moody's expertise internally and externally
    • Position requires travel (approximately 20% to 40% of your time).

    Qualifications & Attributes:

    • Undergraduate/first-level degree (e.g., Bachelor's degree) required, with coursework in business, economics, finance, marketing or related fields.
    • A Moody's employee at this level would typically have 2-3+ years' experience working in direct business-to-business client facing roles with experience within a SaaS, commercial data, analytics, regulatory or finance industry.
    • Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases.
    • Ability to present high-level information as well as detailed demonstrations of products & services.
    • Excellent verbal/written communication and presentation skills.
    • Ability to work both independently and within a team environment, with focus and high attention to detail.

    Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

    Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

    Why you should apply for a job to Moody's:

  • 78% say women are treated fairly and equally to men
  • 89% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Moody’s Women’s ERG seeks to enhance the recruitment, retention, promotion and professional development of female professionals.
  • RE-IGNITE is a paid 16-week return to work program designed for individuals wishing to restart their careers after a career break.
  • Commitment of $1 million over the next five years to promote equal justice and advancement of the Black community.