tions, publishing ratings, research and press release templates and disclosures consistent with regulatory requirements, internal policies and guidelines for designated LOB support
Monitors designated mailboxes to ensure timely and effective handling of internal and external client requests. Organizes work to meet deadlines and time sensitive requests/projects.
Facilitates resolution to technical issues and/or more complex external inquiries with supervision by Senior Financial Data Associate/Specialist/Team Leader
Builds positive relationships with clients to ensure customer satisfaction
Demonstrates the ability to deal professionally with clients. Delivers high level of service across high volume of transactions.
Promptly and efficiently escalates conflicts/problems/database/data inconsistency
Able to identify and research issues and/or discrepancies with data and/or requests for follow up with the analyst.
Resolves basic client inquiries (both internal and external clients)
Demonstrates increasing awareness of procedures, guidelines and regulatory requirements as it pertains to their job function by asking relevant questions.
Liaison with Rating Teams and other Moody's departments (Commercial, Information Technology, etc.) as required
Provide back-up coverage for designated associate in the event of absence and holidays to ensure seamless service to GMO clients
Willing to accept new challenges
Demonstrates flexibility with last minute changes in commitments and deadlines
Contributes positively to the team even under pressure or when performing routine and/or administrative tasks.
Places interest of the team above individual self-interest
Continue to develop broad based knowledge of financial instruments, terminology, and related business practices