Global Business Director - Strategic Accounts

The GBD acts as a catalyst to bring Moody’s together in service of the customer. They are a strategic relationship manager who leads, develops and executes the global account strategy for major customers. They maximize financial and strategic value, align short term needs to longer term business strategies, and satisfy the customer's medium- and long-term business needs. They do so by sharing insights into the marketplace, uncovering customer needs, building awareness of how Moody’s can deliver on those, negotiating related deals, and partnering across the enterprise to deliver.
The role requires the incumbent to pivot constantly: from the highly strategic to tactical execution; from influencing customer and Moody’s executives, to engaging those deep into both organizations; from being marketplace expert, to consummate deal-maker, to operations specialist.

Above all, the GBD acts as the voice of the customer to Moody’s executives and elsewhere internally: they convey customer needs, and enable delivery on these. They are agnostic about product and operating unit, and act as the matchmaker, connecting the customer C-suite into Moody’s and driving complex, enterprise deals. They are at the forefront of market trends, anticipating where these are headed, implications for the customer, and ways that Moody’s can help. They ensure the company delivers against customer expectations, by leveraging a deep internal network to lead and influence large, virtual, global teams.
While it has elements of both sales and operations, the GBD role is even more so about business and relationship management and executive engagement. It requires a rare combination of skills and experience, and opens up a wide range of opportunities for Moody’s, our customers - and the GBDs themselves.

A position is available to manage customers within the industry. There is significant opportunity to deliver the full enterprise offering to these customers at far greater scale than at present, to the benefit both of the customers and Moody’s. This person will identify, develop and grasp such opportunity, working with colleagues across the organization and across the industry to do so.

Customer: manage and build book of business to maximize impact

• Drive strategic engagement and commercial relationships in key customers; ensure Moody’s delivery
• Identify, negotiate and deliver opportunities that benefit both the customers and Moody’s
• Deliver an enterprise proposition to customers that addresses their specific and strategic needs
• Establish C-suite dialogue and relationships, connect more deeply into customer; bring knowledge, network into Moody’s
• Find new opportunities through strategic projects to scale against core customers; lead extension of propositions
• Build deep understanding of customer business, and ensure highest levels of customer satisfaction
• Advocate for the customer within Moody’s, and act as Moody’s ambassador in customer's enterprise
• Build, deliver and track strategic account plan; forecast, track, report key information, performance indicators
• As top priority accounts emerge, decide what impact this has on other potential targets, and manage accordingly

Moody’s: lead virtual global team to deliver against customer requirements

• Connect customer into Moody’s: most senior relationship leader and escalation point, who makes connections to address opportunities, resolve issues, and lead the engagement

• Understand what business Moody’s already conducts with these customers; join this up across the enterprise

• Build, lead, influence global virtual team; know whom to engage, how to engage them to ensure delivery for customer

• Ensure Moody’s executives, others understand customer needs; address over short- and long-term

• Develop, mentor and identify enterprise sales and relationship management talent

• Partner with Moody’s C-Level Executive Sponsor of accounts

Marketplace: enable the customer to stay ahead

• Leverage deep insight into the industry, to uncover opportunity and risk for customer - and how to address

• Provide insightful, agnostic, thought-provoking advice to the customer: not always to drive a Moody’s sale

• Share feedback and market requirements with Moody’s OU and CPO management

• Led strategic accounts across multiple sectors / segments; direct and / or virtual leadership of global teams

• Track record in multiple business functions, including one or more of: frontline sales, account management, business and sales operations, proposition and product management

• Built deep connections across the Moody’s enterprise, leading to great ability to drive results in multiple ways

• Entrepreneurial spirit and ideally experience: thrives in ambiguity, adapts to shifting circumstances

• Ideally worked for Moody’s customers, or other direct experience with customers

• Led complex, strategic negotiations, and delivery on subsequent agreements

• Established vision and strategy, and influenced complex network to deliver on it

• Networker: connected internally and into relevant industries; abreast of latest trends, strong C-suite engagement skills and track record

• Relationship management and consultative selling, from board-room to individual contributor; highly diplomatic

• Strategic account planning; negotiation and management of complex, global accounts

• Excellent communication skills: written, in person, virtual

• Global experience: lived in / worked across multiple markets; led global, virtual teams; ideally speak multiple languages

• BA/BS required. Advanced degree (MBA, JD/LLB, MA/MS, MEng etc) preferred

Strategic Accounts

Must be fully vaccinated for COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination on start date, as determined by Moody’s.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

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Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.

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Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.