Working as a Client Service Specialist within an international team, you will develop deep expertise in our highly sophisticated Risk Management and Regulatory Compliance products. After an initial comprehensive training program, you will enrich your skills on a continuous basis through on-the-job learning. Main responsibilities include:
Acquire and maintain in-depth knowledge about Moody's Analytics products in order to provide expertise and assistance on product features and functionality
Accurately troubleshoot and investigate complex issues, responding to client demands in a courteous, professional, accurate and timely manner
Manage and escalate requests appropriately while maintaining overall ownership of client interaction and delivery of solution
Identify, capture, and channel client feedback on product features, functionality and the product technical architecture to the Product Management teams
Participate in internal projects
Degree in Engineering, Computer Science, Mathematics, Statistics or similar discipline
Interest in learning new skills and developing a career in Financial software and services
Superb analytical skills and persistence in problem solving
Client focused, with the drive and enthusiasm required to achieve high levels of customer satisfaction
Highly organized, autonomous and able to multi-task
Previous experience using, developing or supporting complex technology solutions would be an advantage
Basic Knowledge of SQL would be an advantage
French language skills
Moody’s Analytics, Subsidiary company of Moody’s Corporation, is a world leader in tools and services in financial risk management. Grouping the non-credit rating activities of Moody’s, Moody’s Analytics offers its clients complete solutions that include credit risk measurement tools, valuation models, economic analysis, and software in financial risk management. Moody's Analytics is recruiting a software application expert for its Client Services team.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at https://moodys.com/diversity