Sr. Business Analyst – IBM OpenPages




Charlotte, NC


Position summary

This role is part of the GRC (Governance, Risk and Compliance) technical product team. This role will serve as functional business analyst for development and support projects on the IBM OpenPages platform. This role will be working with internal clients and technology teams to improve business processes and deliver new capabilities. This position will be responsible for interacting with business stakeholders and the technical team to gather, analyze, validate, and document requirements for enhancements and integrations in IBM OpenPages application suite.

A successful Senior Business Analyst must be both a leader who can work with vendor resources, stakeholders, and work with agile teams. On any day, the candidate could be doing any or all of the following:  

  • Serve as the business analyst for development projects on the IBM OpenPages platform.

  • Elicit business and functional requirements from primary stakeholders as well as document and analyze current and future state business process flows.

  • Partner with product owners to craft user stories with well-defined acceptance criteria in support of agile delivery of technology solutions

  • Develop data flow diagrams for new and/or improved workflows, integrations, and reporting to support the technical design and build processes.

  • Collaborate with project managers, technical leads and quality assurance leads to ensure effective cross-project communication and issue management.

  • Lead user acceptance testing by gathering test scenarios, developing scripts, triaging defects and capturing sign-off from stakeholders and project leads.

  • Collaborate with stakeholders, vendors, technical team and QA team members on technology projects throughout the duration of an implementation by reviewing and providing feedback on project artifacts, helping coordinate meetings with stakeholders and testing new functionality.

  • Provide demonstrations of and documentation for new features in the system/software.

  • Actively participate in process improvement initiatives to enable operational efficiency.

  • Document requirements in user stories and UI mockups.

  • Work with vendors, developers, SCRUM Master and Product/Process Owners to reach consensus on appropriate solutions

  • Ensure appropriate designs are signed off and prioritized through the SCRUM process

  • Ensure all requirements and designs are adequately documented through collaboration with development teams and process owners

  • Assist QA in executing and documenting test scenarios and test cases.

  • Undergraduate/first-level degree (https://e.g., Bachelor’s degree) in a related field required.

  • 3-5 years of relevant experience required.

  • Business systems analysis experience required.

  • Experience with IBM OpenPages or other GRC products including RSA Archer, Fusion Risk Management required.

  • Prior experience or knowledge of Enterprise and Operational Risk Management, Internal audit, Compliance or other GRC domains.

  • Experience with JIRA or other issue and project tracking software applications.

  • Strong quantitative analysis skills and the ability to translate analysis into actionable tasks.

  • Strong organizational skills, attention to detail and the ability to manage tight deadlines.

  • Must possess strong initiative and a get-it-done attitude.

  • Excellent oral and written communication skills, and ability to communicate effectively with internal and external stakeholders.

  • Ability to coordinate and assist teams in resolving complex analytical and technical issues.

  • Excellent problem solver and independent thinker with the ability to create innovative solutions.

  • Client focused, proactive and results oriented with ability to support clients across multiple locations.

  • Highly capable at critical analysis of current processes and identification of gaps vs. best practices.

  • Capable of applying pragmatism in end-user requests and discussing advantages and disadvantages of certain approaches to articulate future state.

  • Skilled in facilitating workshops, gathering user requirements, and confirming stakeholder sign-off.

  • Capable of managing stakeholder expectations effectively in terms of adherence to standards and delivery dates.

  • Skilled in standard analysis and design techniques such as workflow modeling, use case design, entity relationship diagrams.

  • Excellent stakeholder management skills – builds trust and relationships with key users and user groups.

  • Excellent planning skills.

  • Experience in an Agile working environment.

  • SCRUM certification preferred.

Technology Services Group - EBS Operations

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@ This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

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Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

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For US-based roles only: the anticipated hiring base salary range for this position is $119,https://200.00 to $172,https://900.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

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