Professional development and training opportunities to help employees grow in their careers and the life they want to lead
Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more
Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2021 The Best Employers for New Grads
• Forbes® America's Best Employers
• Newsweek Top 100 Most Loved Workplaces
• 2021 People Companies that Care
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Fortune Best Workplaces for Millennials
• Computerworld® Best Places to Work in IT
To manage and direct all activities of a medium/large full-service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.
Manage, direct, and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust, and estate accounts
Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
Manage staff to ensure vault opening, closing, and balancing procedures are completed
Increase productivity of branch office by implementing relevant employee training, establishing team development goals, and eliminating inefficiencies
Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
Oversee recruiting/selection, on-boarding and initial training of team members
Administer budget, purchasing, tracking and records retention for business expenses
Lead team to achieve and maintain product, service, and business goals, including cross servicing of Navy Federal products and services
Promote member service excellence and lead team to deliver quality service
Liaise with other branches to support business growth and continuity of regional operations
Analyze reports and conduct trend analysis to optimize business performance
Analyze complex problems and determine appropriate steps for resolution
Ensure compliance with all security, safety, and emergency preparedness procedures
Ensure compliance with all HR related policies, practices, and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
Ensure the team follows, complies with, and regularly reviews all required policies, practices and procedures and recommends changes to Branch policies
Manage conflict situations by meeting with team members, utilizing mediation techniques and applying resolutions in difficult situations
Perform supervisory/managerial responsibilities:
Perform other duties as assigned
Three years’ experience in grade level 77 (or higher) or applicable external experience
Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
Significant experience in leading and managing in diverse and complex operational environments
Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
Advanced knowledge of functions relating to cash and ATM operations
Advanced knowledge of financial institution and lending practices, principles, and regulations
Advanced knowledge of retail banking industry best practices
Significant experience in member/customer service operations
Significant experience in responding to requests regarding complex financial information/data
Significant experience in supervising and leading employees
Significant experience in training and developing staff
Experience in developing/maintaining community and command relations
Ability to manage multiple priorities independently and/or in a team environment
Advanced skill analyzing statistics and reports to determine business performance and trends
Advanced organizational, planning and time management skills
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced skill interacting with staff, management, vendors, and members diplomatically and tactfully
Advanced verbal and written communication skills
Advanced word processing and spreadsheet software skills
Desired - Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
Desired - Advanced knowledge of Navy Federal products, services, programs, policies and procedures
Hours: Available Monday – Saturday: hours based on business need
**Location:**1140 Galaxy Dr NE Lacey WA 98516
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Salary Range: $73,400 to $102,600
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
COVID-19 Vaccine Information
As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Maternity leave coaching
On-ramping/Off-ramping parental leave
Child care subsidies
Unconscious bias training
Short term disability
Navy Federal Credit Union is the world's largest credit union with over 10 million members, over $149 billion in assets and over 32,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 345 branches, we serve the men and women of the Armed Forces, Department of Defense, ...