Why you should apply for a job with Navy Federal Credit Union:
Professional development and training opportunities to help employees grow in their careers and the life they want to lead
Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more
Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose
FGB'ers' job reviews
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Position summary
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2021 The Best Employers for New Grads
• Forbes® America's Best Employers
• Newsweek Top 100 Most Loved Workplaces
• 2021 People Companies that Care
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Fortune Best Workplaces for Millennials
• Computerworld® Best Places to Work in IT
Basic Purpose
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust, and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision.
• Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox.
Responsibilities
• Analyze, research, and resolve problems and discrepancies related to member accounts/loans
• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
• Counsel current and prospective members about Navy Federal's products and services
• Ensure cash and other negotiable instruments are handled properly
• Identify opportunities to cross service products and increase product penetration
• Perform platform banking functions
• Understand and comply with federal and other regulations relating to financial products and services
• May assist with Branch Office vault opening, closing and balancing procedures
• May serve as a Branch Office and/or ATM vault custodian
• Perform other duties as assigned
Qualifications
• Ability to work independently and in a team environment
• Working knowledge of savings and checking products, accounts, and services
• Effective active listening skills to accurately respond to inquiries and account requests
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem-solving skills
• Effective skill building effective relationships through rapport, trust, diplomacy, and tact
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining composure in a high production and changing environment
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective verbal and written communication skills
• Desired - Experience in member/customer service preferably in a call center, retail banking or financial institution
• Desired - Experience in working in a credit union environment
Hours: Available Monday – Saturday: hours based on business needs. Part Time hours are typically 20-25+ hours a week (Please note during training longer hours will be required).
Location: 9494 W Northern Avenue, Suite 107, Glendale, AZ 85305
- Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Salary Range: $18.50 hourly to $21.50 hourly
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
COVID-19 Vaccine Information
As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
What are Navy Federal Credit Union perks and benefits
Lactation facilities
Post maternity
Maternity leave coaching
Fertility
On-ramping/Off-ramping parental leave
Elder care
Child care subsidies
Unconscious bias training
Sponsorship program
Networking
Diversity recruiting
Coaching
Diversity performance
Succession planning
Paid adoptive
Paid paternity
Paid maternity
Unpaid paternity
Unpaid maternity
Short term disability
About the company
Navy Federal Credit Union is the world's largest credit union with over 10 million members, over $149 billion in assets and over 32,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 345 branches, we serve the men and women of the Armed Forces, Department of Defense, ...