Assistant Manager, Business Analytics

Navy Federal Credit Union

4.8

(226)

Vienna, VA

Why you should apply for a job to Navy Federal Credit Union:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 96% would recommend this company to other women
  • 96% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Professional development and training opportunities to help employees grow in their careers and the life they want to lead
  • Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more
  • Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose
  • #17373

    Position summary

    conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives and drive decisions

    • Consult with stakeholders and business partners to define key performance indicators, short/long-term goals and objectives, initiatives, and actions plans

    • Drive continuous process improvement to increase member experience quality, reduce losses, minimize financial risk and maintain high operational efficiency

    • Produce complex and detailed reports, projections, and solutions to establish and strengthen system controls, facilitate process management, data reconciliation, and optimize methodologies

    • Monitor internal processes and perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations and Navy Federal policies and procedures

    • Provide conclusions and recommendations to stakeholders based on results of analyses and business unit goals

    • Address and resolve internal/external audit questions and findings

    • Maintain knowledge of department automated systems, business processes, markets, financial services industry (e.g., NCUA, RESPA, CPB, etc.), security (e.g., BSA, AML, etc.), legal issues, regulatory changes, and Navy Federal business strategies

    • Serve as liaison between internal stakeholders and vendors

    • Identify areas of improvement and work closely with internal stakeholders to develop and implement solutions

    • Oversee vendor management program, negotiate contracts, monitor vendor performance, monitor risk assessments and ensure adherence to service level agreements; identify and resolve vendor related issues

    • Collaborate with Procurement in the selection and transition of vendors

    • Support to explore expansion across new business lines

    • Perform other duties as assigned

    Qualifications

    • Significant progressively responsible experience in leading and managing a business analytics operation, preferably in a large financial services organization

    • Advanced knowledge of applicable federal and state, laws, rules and regulations

    • Advanced knowledge of banking/financial industry trends, products and services

    • Significant experience in vendor management and vendor selection

    • Significant experience with business tools (e.g. Tableau, nCino, Salesforce, etc.)

    • Significant experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems

    • Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflows

    • Significant experience in working with all levels of staff, management, stakeholders, vendors

    • Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

    • Significant experience supervising and leading employees

    • Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

    • Significant experience in delivering presentations to virtual and in person teams

    • Advanced skill to effectively communicate technical and non-technical issues and information clearly and concisely to all levels of management and staff

    • Advanced skill using innovative thinking to solve problems and facilitate the decision-making

    • Advanced skill building effective relationships through rapport, trust, diplomacy and tact

    • Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

    • Advanced skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence

    • Advanced skill exercising initiative and using good judgment to make sound decisions

    • Advanced problem solving, collaboration, critical thinking, team building, and presentation skills

    • Advanced organizational, planning and time management skills

    • Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives

    • Advanced verbal, interpersonal and written communication skills

    • Advanced word processing, spreadsheet, and presentation software skills

    • Bachelor's degree in Business Administration, Finance, or related field, or the equivalent combination of education, training, and experience

    Desired Qualification(s)

    • Advanced knowledge of Navy Federal policies, procedures, products, and services

    • Master's degree in Business Administration, Finance, or related field

    Hours: Monday - Friday, 8:00AM - 4:30PM

    Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

    About Us
    You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

    • Military Times 2022 Best for Vets Employers

    • WayUp Top 100 Internship Programs

    • Forbes® 2022 The Best Employers for New Grads

    • Fortune Best Workplaces for Women

    • Fortune 100 Best Companies to Work For®

    • Computerworld® Best Places to Work in IT

    • Ripplematch Campus Forward Award - Excellence in Early Career Hiring

    • Fortune Best Place to Work for Financial and Insurance Services

    Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

    Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

    Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

    Why you should apply for a job to Navy Federal Credit Union:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 96% would recommend this company to other women
  • 96% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Professional development and training opportunities to help employees grow in their careers and the life they want to lead
  • Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more
  • Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose