ISD Architect II - Salesforce Marketing Cloud

a practical, scalable solution that leverages the functionality and best practices of SFMC

• Provide technical leadership and guidance throughout the project lifecycle, ensuring adherence to best practices, standards, and security protocols
• Experience in designing and architecting different components of Salesforce Marketing Cloud (SFMC) and also integrate with MuleSoft and other on-prem applications
• Experience in implementing a scalable SFMC solution for sending high volume communications via different channels such as Email, SMS, Push
• Experience in building real time capture of communications sent to customers for compliance and customer service purposes
• Familiarity with various SFMC studios such as email studio, mobile studio (mobileconnect and mobilepush), automation studio, Web studio (cloud pages) and builders such as Journey Builder, Audience Builder, Contact Builder, Content Builder etc. 
• Knowledge in SFMC technologies such as Ampscript and SSJS.  Experienced in Data Extensions, Package Manager, Template creation, reports, data views, Event Notification Service (ENS), Rest/Soap APIs available within SFMC
• Experience in set up options such as installed packages, SFTP, users/roles and other setup options
• Experience in migration of communication solutions from legacy/on-prem SF instances to SFMC preferred
• Collaborate with cross-functional teams, including develpers, solution architects, and business stakeholders, to understand business needs and translate them into technical solutions
• Evaluate existing systems and compute environment, identify opportunities for improvement, and recommend strategies to optimize performance, reliability, and cost efficiency
• Provide mentoring and knowledge sharing to team members, fostering a culture of continuous learning and development

Qualifications

• Bachelor's or master's degree in computer science, information technology, or a related field with 3-5 years of direct experience in Salesforce Marketing Cloud
• Must possess excellent verbal and written communication skills
• Strong and effective relationship builder with the ability to influence across technology teams and collaborate effectively with stake holders
• Experience with Agile delivery methods is required
• Omnichannel marketing integrations (Social, SMS messages, Chat)
• Real time marketing, Streaming API’s / REST / SOAP / BULK
• Automation Studio, Ampscript, Database integration, Database management, custom dev journey components
• Certified Salesforce marketing cloud system Administrator and Developer preferred
• Demonstrable aptitude in SQL or AMPScript (language specific to marketing cloud)
• Demonstrable aptitude in HTML, CSS, and/or JavaScript
• Demonstrable expertise in Content Builder, Journey Builder, and Automation Studio
• Experience with mobile app SDKs and API integrations
• Familiarity with HTML, XML, CSS and JavaScript
• Familiarity with security standards such as TLS, SSL, data encryption
• Experience with REST/SOAP API integrations
• Experience with one of the Customer Data Platform (Salesforce CDP, Adobe Experience Platform, Segment, etc.) a plus

Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | Remote

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 3 days / week. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.