Member Service Representative (Full-Time) - North Tampa

Navy Federal Credit Union

4.8

(226)

Tampa, FL

Why you should apply for a job to Navy Federal Credit Union:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 96% would recommend this company to other women
  • 96% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Professional development and training opportunities to help employees grow in their careers and the life they want to lead
  • Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more
  • Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose
  • #21832

    Position summary

    Navy Federal's products and services

    • Ensure cash and other negotiable instruments are handled properly

    • Identify opportunities to cross service products and increase product penetration

    • Perform platform banking functions

    • Assist level I team members

    • Understand and comply with federal and other regulations relating to financial products and services

    • May assist with Branch Office vault opening, closing and balancing procedures

    • May serve as a Branch Office and/or ATM vault custodian

    • Perform other duties as assigned

    Qualifications

    • Ability to work independently and in a team environment

    • Working knowledge of savings and checking products, accounts and services

    • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

    • Effective active listening skills to accurately respond to inquiries and account requests

    • Effective organizational, planning and time management skills

    • Effective research, analytical, and problem solving skills

    • Effective skill building effective relationships through rapport, trust, diplomacy and tact

    • Effective skill exercising initiative and using good judgment to make sound decisions

    • Effective skill maintaining composure in a high production and changing environment

    • Effective skill navigating multiple screens and PC applications and adapting to new technologies

    • Effective skill performing mathematical calculations and working accurately with numbers

    • Effective verbal and written communication skills

    Desired Qualifications

    • Experience in member/customer service preferably in a call center, retail banking or financial institution

    • Experience in working in a credit union environment

    Hours: Available Monday - Saturday, hours based on business needs.

    Location: 15030 North Dale Mabry Highway, Tampa, FL 33618

    Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

    *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at [email protected].

    About Us
    Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

    • Best Companies for Latinos to Work for 2024

    • Computerworld® Best Places to Work in IT

    • Forbes® 2024 America's Best Large Employers

    • Forbes® 2023 The Best Employers for New Grads

    • Fortune Best Workplaces for Millennials™ 2023

    • Fortune Best Workplaces for Women ™ 2023

    • Fortune 100 Best Companies to Work For® 2024

    • Military Times 2023 Best for Vets Employers

    • Newsweek Most Loved Workplaces

    • Ripplematch Campus Forward Award - Excellence in Early Career Hiring

    • Yello and WayUp Top 100 Internship Programs

    From Fortune . ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

    Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

    Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

    Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

    Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

    Why you should apply for a job to Navy Federal Credit Union:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 96% would recommend this company to other women
  • 96% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Professional development and training opportunities to help employees grow in their careers and the life they want to lead
  • Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more
  • Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose