ServiceNOW Engineer (ISD Engineer IV)

YOUR LIFE'S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America's Best Employers
• Newsweek Top 100 Most Loved Workplaces
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT

Basic Purpose

To research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends.  

Responsibilities:

• Ensures horizontal discovery and service mapping is highly available, reliant, scalable, and performant
• Provide engineering ability, leadership, and mentorship of ServiceNow Discovery and ServiceNow Service Mapping
• Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems
• Apply engineering principles into the design and enhancement of effective and proper platform solutions
• Create engineering documentation for new or existing solution designs and integrations
• Design solutions and solution alternatives, effectively solicit and incorporate feedback, and present options to leadership
• Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions; ability to communicate across the organization at various levels
• Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices

Required Qualifications:

• Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience
• ServiceNow administrator certification and 1 year of experience; 2 years preferred
• Significant experience in leading, guiding and coaching professional staff
• Demonstrable understanding of IT operations and service management practices
• Strong experience in the ServiceNow CMDB and proper use of the data model
• Experience leading discussions related to ServiceNow implementations of discovery, mapping, and integrations across hybrid architectures: distributed, datacenter, cloud, IoT
• Experience in hybrid operating system environments; Unix, Windows, Network, Cloud, Containers, Serverless
• Experience with multisource discovery, robust transformation engine (RTE), identification reconciliation engine (IRE) rules, and Integration Hub patterns
• Experience writing object-oriented JavaScript, PowerShell, other shell scripting language related to discovery and service mapping
• Experience creating and supporting patterns, probes, and sensors to accommodate discovery requirements. Scriptable API development is a plus.
• Experience with platform planning, testing, and validation
• Experience in triaging, diagnosing, or troubleshooting and using native features of the platform
• Advanced knowledge of engineering discipline
• Advanced organizational, planning and time management skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Expert database and presentation software skills
• Expert research, analytical, and problem-solving skills
• Expert verbal and written communication skills
• Expert word processing and spreadsheet software skills

Desired Qualifications:

• Experience with cloud native technologies including deployment of discovery on containerized environments
• Experience using the ServiceNow common service data model (CSDM) 
• Experience connecting the CMDB to organizational outcomes (e.g., portfolio management)
• Experience with Agile delivery with a focus in SAFe
• Experience in knowledge base for documentation efforts
• Experience building application flows and flow designer in ServiceNow
• Experience developing scriptable API on ServiceNow

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | REMOTE 

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Salary Range: $98,500 -$168,400 annually (Level III/IV)

Posting End Date: 6/15/2023

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.