Summer Associate Internship (Business Operations Analyst)

Navy Federal Credit Union



Pensacola, FL


Position summary


Channel Management is a support team that plans, develops, directs, and implements the strategic initiatives of Contact Center Operation’s programs and channels and oversees their performance, effectiveness, and efficiency. Additionally, we execute business plans by collaborating with Digital Channels and stakeholders to build relationships, opportunities, and roadmaps for Contact Center Operation’s communication channels. In this role, as an intern, you will be expected to provide operational support to the business unit. To support the performance studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives. 

Potential Projects/Initiatives to include:

  • Conversational Banking 
  • Member Journey Reviews
  • Support Self Service activities.
  • Transcript Analysis
  • Post Call Surveys/ Post Chat Survey reviews

The Summer Associate Program is a 12-week internship program beginning in May 2024 and ending in August 2024. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2024 or later.


  • Provides operational support that directly affects Channel Management functions.
  • Ability to research and identify process improvement opportunities.
  • Participates in planning, development, implementation, and maintenance of new and existing programs.
  • Ability to perform qualitative and quantitative data analysis using analytical techniques.
  • Interpret results of analysis/discovery and provide recommendations, solutions, or potential impacts.


  • Working towards bachelor’s degree in business administration, Finance, or the equivalent combination of training, education, and experience.
  • Exposure to problem resolution including determining root cause, scope, and scale of issues.
  • Basic analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships.

Hours: Monday – Friday 8:00AM - 4:30PM


Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602


Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Why you should apply for a job to Navy Federal Credit Union:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.8/5 in supportive management

  • 96% say women are treated fairly and equally to men

  • 96% would recommend this company to other women

  • 96% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Professional development and training opportunities to help employees grow in their careers and the life they want to lead

  • Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more

  • Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose