Summer Associate Internship (Enterprise Mail Processing)

Navy Federal Credit Union



Pensacola, FL


Position summary


The purpose of the Enterprise Mail Processing Summer Associate internship is to prepare interns for a potential full-time role at Navy Federal Credit Union. Interns will gain valuable work experience and insight into the financial industry by providing administrative support in day-to-day operations. Interns will utilize and further develop soft skills, business and analytical knowledge, and creative problem-solving abilities. The role will provide professional execution of daily tasks and special projects while working within established standards, policies, and procedures. Interns will participate in a collaborative, team-driven network and interact with multiple departments. 

The Summer Associate will work onsite at one of the Navy Federal campuses. Potential projects involve the return mail process: inputting data into spreadsheets and organizing it strategically to analyze and improve production processes. Project elements may also include mapping, flowcharting, and improving efficiencies and production in different sections within the Mail Operations department. The project work adds value with an enterprise-wide vision to address disaster recovery and business continuity between campuses.

The Summer Associate Program is a 12-week internship program beginning in May 2024 and ending in August 2024. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2024 or later.


  • Perform general industry related tasks: maintain and organize files, photocopy, etc. as needed
  • Assist in the collection and preparation of data 
  • Assist and collaborate with various levels of staff to accomplish tasks/assignments
  • Maintain professionalism in all interactions, placing member service as priority
  • Provide comprehensive day-to-day operational support
  • Operate both sorting and inserting equipment
  • Assist in determining proper equipment configuration and operating procedures according to envelope size, number of inserts, etc.
  • Assist in the set-up and operation of automated equipment
  • Log registered and certified mail
  • Provide additional support for other Mail Operations Section projects
  • Assist staff in recording and preparing first and third-class mail reports to qualify for Postal Service discounts
  • Assist in maintaining and stocking essential materials and supplies
  • Assist in the operation of Mail Center metering machines
  • Assist in ensuring all documents to be processed are properly positioned and machine readable
  • Assist staff in examining mail to ensure that required enclosures are included in envelopes and that mailings are complete
  • Perform other related duties as assigned


  • Must be pursuing a degree from an accredited college/university
  • Must be flexible and willing to multitask
  • Effective interpersonal, verbal, and written communication skills
  • Basic research, analytical, and problem-solving skills 
  • Basic skill maintaining accuracy with attention to detail and meeting deadlines
  • Ability to adapt to new technologies
  • Ability to provide exceptional customer service
  • Basic word processing and spreadsheet software skills
  • Basic organizational, planning and time management skills 
  • Desired - Ability to work independently and in a team environment
  • Desired - Communication with impact and commitment to self-development

Hours: Monday – Friday, 7:00AM - 3:30PM. Hours may vary by location.

Location: 820 Follin Ln, Vienna, VA 22180 | 5550 Heritage Oaks Dr, Pensacola, FL 32526 

Fully onsite (5 days/week)

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Why you should apply for a job to Navy Federal Credit Union:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.8/5 in supportive management

  • 96% say women are treated fairly and equally to men

  • 96% would recommend this company to other women

  • 96% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Professional development and training opportunities to help employees grow in their careers and the life they want to lead

  • Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more

  • Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose