Summer Associate Internship (Mortgage Records Management Specialist)

equirements; and compliance with federal, state and Navy Federal regulations. Work under direct supervision. Participates in basic research/review with narrow scope.

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Responsibilities

• Assist Supervisor with data collection and analysis projects as assigned

• Manage, prep and file incoming notes and deed of trusts

• Image/scan critical documents

• Determine whether Notes conform to guidelines and requirements and resolve issues - Narrow scope

• Review scanned mortgage documentation and index the image into the appropriate document type

• Review system of records and update mortgage loan servicing system confirming receipt of original documents

• Accurately index terminal digit mortgage documents in sequential order for efficient lookup and review

• Obtain and prepare documentation to complete daily status reports for management - Narrow scope

• Return original notes stamped paid in full, recorded security instruments and recorded satisfaction documents to member; ensuring compliance with state regulations

• Ensure original, copy, or electronic documents are sent to member at the time of payoff during the lien release process

• Resolve escalated member issues and problems - Basic research/review

• Reconcile lien release transmittal reports - Narrow Scope

• Examine and research paid in full loans requiring release that are on hold or missing images

• Close opened mortgage servicing tasks as necessary - Narrow scope

• Research, analyze, and resolve issues related to documentation

• Monitor and respond to various queues/queries via email and/or phone

• Format reports for document release requests for efficient retrieval

• Perform other duties as assigned

Ensure confidentiality and safeguarding of records and information

Qualifications

• Resourceful and a critical thinker

• Ability to identify process improvements and support implementation

• Intermediate to advance Excel skills

• Basic written and verbal communication skills

• Ability to work independently and in a team environment

• Ability to work effectively and efficiently with automated systems

• Basic research, analytical, and problem-solving skills

• Basic organizational, planning and time management skills

• Basic skill collaborating with various external and internal technical and/or functional contacts

• Basic skill maintaining accuracy with attention to detail and meeting deadlines

• Basic skill interacting with staff, management, vendors, members diplomatically & tactfully

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.