Summer Associate Internship (Voice Applications Analyst)

Navy Federal Credit Union



Pensacola, FL


Position summary


Under the umbrella of the Information Services Department (ISD), the Voice Applications branch supports the Alvaria and Verint platforms. The Alvaria platform handles all the inbound and outbound dialing for the Collections division while the Verint platform houses the call recordings and WFM applications for all NFCU platforms. 

A few core responsibilities of the Voice Application teams are documentation and business continuity as they are both critical to the success of our organization. The Summer Associate would take on the project of organizing and updating our technical documentation, managing KB articles, and business continuity for both Alvaria and Verint platforms. This project will streamline procedures, processes, and troubleshooting for both platforms. 

The Summer Associate Program is a 12-week internship program beginning in May 2024 and ending in August 2024. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2024 or later.


  • Analyze and organize information, requirements, data, work quality, work methods, processes, service-specific practices, standards, and metrics/statistics
  • Collaborate with other business units to analyze and improve processing procedures and resolve problems
  • Analyze changes in policies, procedures, and products; determine the impact on the group functions
  • Identify and analyze opportunities for new and/or improved processes, data, or technology; provide a clear picture of possible outcomes
  • Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented, and satisfied
  • Ensure compliance with Navy Federal Credit Union ISD standards and best practices
  • Performs other related duties as assigned


  • Must be pursuing a degree from an accredited college/university 
  • Effective skill in analyzing and organizing work processes for technical solutions
  • Ability to work and participate in cross-functional, multi-dimensional teams and projects
  • Ability to work independently and in a team environment
  • Effective skill in maintaining accuracy with attention to detail and meeting deadlines
  • Ability to adapt to new technologies
  • Effective verbal and written communication skills
  • Desired – Knowledge of Alvaria and/or Verint platform
  • Desired - Knowledge of Navy Federal's services, products, and functions
  • Desired - Experience working in an IT environment
  • Desired - Knowledge of Navy Federal business processes and applications

Hours: Monday – Friday 8:00AM - 4:30PM

Location: 5550 Heritage Oaks Dr Pensacola, FL 32526 

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Why you should apply for a job to Navy Federal Credit Union:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.8/5 in supportive management

  • 96% say women are treated fairly and equally to men

  • 96% would recommend this company to other women

  • 96% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Professional development and training opportunities to help employees grow in their careers and the life they want to lead

  • Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more

  • Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose