Training Instructor I, Branch Operations

Navy Federal Credit Union

4.8

(227)

Sandy Springs, GA

Why you should apply for a job to Navy Federal Credit Union:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 96% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Professional development and training opportunities to help employees grow in their careers and the life they want to lead
  • Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more
  • Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose
  • #23080

    Position summary

    llaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in

    • Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Basic research/review

    • Create reference and support tools that reinforce training - Narrow scope

    • Develop and enhance training content and technique to ensure that learning objectives meet training requirements - Basic/Routine

    • Facilitate classroom interactions to ensure optimum engagement levels from participants

    • Identify and recommend new and novel training approaches and modalities

    • Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT) - Basic

    • Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

    • Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

    • Manage preparation of training materials, resources and course content from conception through production stages - Basic

    • Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Narrow scope

    • Respond to and resolve training related issues and inquiries - Basic

    • Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Basic research/review

    • Train employees on the concepts, products, policies, procedures and equipment used in the position

    • Conduct research and analysis of requirements and processes - Basic research/review

    • Identify and develop recommendations for business process improvement - Basic research/review

    • Measure, develop, mentor and counsel trainees

    • Serve as subject matter expert regarding business functions, systems, policies and/or procedures

    • Set performance standards and expectations - Narrow scope

    • Perform other duties as assigned

    Qualifications

    • Ability to adapt to fluctuating work-flow

    • Ability to compile, organize and present information clearly and concisely

    • Exposure to classroom instruction and/or facilitation for individuals or groups

    • Exposure to working and participating in cross-functional, multi-dimensional teams and projects

    • Basic skill to successfully influence, lead and/or guide others towards goals

    • Effective database and presentation software skills

    • Effective organizational, planning and time management skills

    • Effective research, analytical, and problem solving skills

    • Effective skill capturing and translating processes and requirements into easily understood terms

    • Effective skill collaborating with various external and internal technical and/or functional contacts

    • Effective skill communicating with all levels within an organization

    • Effective skill interacting tactfully and effectively in difficult situations

    • Effective skill speaking and/or presenting in front of groups in a professional setting

    • Effective verbal and written communication skills

    • Effective word processing and spreadsheet software skills

    Desired Qualifications

    • Desired - Familiarity with Navy Federal products, services, programs, policies and procedures

    • Desired - Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives

    • Desired - Familiarity with banking/financial industry standards and practices

    • Desired - Basic skill in assessing organizational training needs and researching topics for course development

    • Desired - Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

    Hours: Available Monday - Saturday, hours based on business needs.

    Location: 4 Concourse Parkway #100, Sandy Springs, GA. 30328

    About Us
    Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

    Our approach to careers is simple yet powerful: Make our mission your passion.

    • Best Companies for Latinos to Work for 2024

    • Computerworld® Best Places to Work in IT

    • Forbes® 2024 America's Best Large Employers

    • Forbes® 2024 America's Best Employers for New Grads

    • Forbes® 2024 America's Best Employers for Tech Workers

    • Fortune Best Workplaces for Millennials™ 2024

    • Fortune Best Workplaces for Women ™ 2024

    • Fortune 100 Best Companies to Work For® 2024

    • Military Times 2024 Best for Vets Employers

    • Newsweek Most Loved Workplaces

    • 2024 PEOPLE® Companies That Care

    • Ripplematch Recruiting Choice Award

    • Yello and WayUp Top 100 Internship Programs

    From Fortune . ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

    Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

    Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

    Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

    Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

    Why you should apply for a job to Navy Federal Credit Union:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 96% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Professional development and training opportunities to help employees grow in their careers and the life they want to lead
  • Best-in-class benefits with generous vacation, paid maternity/paternity leave, retirement plans, tuition reimbursement, discounts and more
  • Unique culture where team members are passionate about the mission which creates clarity, alignment and purpose