CRM Data Analyst

an impact other systems and processes.

Responsibilities:

• Regularly perform data cleansing and validation processes to ensure data accuracy, completeness, and consistency
• Proactively identify data quality issues and work with relevant teams to implement improvements
• Perform tasks related to data acquisition, validation and enrichment as they relate to Accounts, Leads and Contacts 
• Work cross-functionally within the organization to ensure data from other systems (such as marketing automation tools, sales and customer service platforms) are properly integrated with Salesforce to ensure data integrity is maintained
• Propose and implement data governance solutions for the proper management of CRM data
• Identify opportunities to streamline data-related processes and workflows to drive greater efficiency and accuracy.
• Provide support to cross functional teams such as: training on data entry best practices and troubleshooting issues related to data quality

Requirements: 

• 5+ years of work experience as a technical data steward with a strong background in Data Governance Policies, Processes and Tools
• Experience in Salesforce, Excel, 3rd Party Data Tools (https://e.g. Zoominfo, D&B) and Data Cleansing Tools (https://e.g. Ringlead, Demandtools, Openprise)
• Strong attention to detail with a focus on building standardized and consistent best practices
• Understanding of marketing and privacy regulations (https://e.g. Opt In/Out, GDPR)
• Proven ability to collaborate well with others and meet deadlines
• Persistent in finding accurate information leveraging all available resources
• Experience documenting business processes and developing training materials for data integrity and governance

Preferred Qualifications:

• High level of integrity and transparency in working with peers and stakeholders
• Comfort with ambiguity and proven ability to work independently
• Strong written and verbal communication skills
• Ability to multitask and meet Service Level Agreements (SLAs), specific to work efforts
• Proven ability to meet timelines and deliver business results
• A self-starter who is detail-oriented and can engage across stakeholders with confidence

Education:

• Bachelor’s degree

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