pervisor and a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and providing direction to other store employees. Help ensure long-term business growth by providing outstanding merchandising and customer service support within the Converse Outlet Store!
Operational and Merchant Excellence:
Ensure consistent execution of operating and merchant standards.
Open and close store per operating procedures and standard processes
Partner with SM to ensure that all visual merchandising, promotions, and markdowns are completed within guidelines and on time (to include mismates, obsolete, and defectives)
Follow our shipment standard processes and policies
Ensure that employees are cross-trained as appropriate in all areas of operation, such as footwear, apparel, equipment, cashiering, and back of the house.
Customer Service Excellence:
As a Converse Brand Ambassador, you lead and demonstrate the STARS MANTRA daily.
Consistently communicates financial objectives and critical metrics such as daily goals and hourly readings. Your role is to mentor and encourage team members to reach those goals.
Assist in delivering the Financial Budget.
In this role, you add to the store's financial performance through efficiency for critical sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs
Qualifications - External
High School Diploma or GED
1-2 years of retail experience
Speaking clearly with employees and customers
Required math functions (adding, subtracting, multiplying, and dividing).
Ability to exercise a high degree of integrity.
You can work evenings, weekends, and holidays as needed.
You will perform all retail floor functions, including standing for extended periods, climbing ladders, stock/retrieving/ merchandise, and unloading shipments.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform the needed job functions, and receive other benefits and privileges of employment. Please get in touch with us to request an accommodation.
Converse is more than a company; it's a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we're different.