Converse Factory Store - Supervisor - Wrentham, MA

Become part of the Converse Team

Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it’s about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.

Without You, We’d Just Be Collectors of Our Own Stuff

Business equals selling stuff. That’s the basic model. The more complex awesome model is creating stuff that people identify with and then you figuring out how to get it to them. We need people like you: creative, dynamic problem solvers who see it as more than business. Who see it as giving people the tools of self-expression and individuality.

As our Store Supervisor, a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and by providing direction to other store employees. Help to ensure long-term business growth by providing exceptional merchandise flow as well as customer service support within the Converse Outlet Store.

Operational and Merchant Excellence:

• Ensure consistent execution of operating and merchant standards.
• Open and close store per operating procedures and best practices
• Partner with SM to ensure that all visual directives, promotions, and markdowns are completed within guidelines and in a timely manner (to include mismates, obsoletes and defectives)
• Adhere to shipment best practices and policies
• Ensure that employees are cross-trained as appropriate in all areas of operation such as footwear, apparel, equipment, cashiering and BOH.

Customer Service Excellence:

• Leads by example by executing the STARS MANTRA daily
• Consistently communicates financial goals (i.e. KPI, daily sales goals and hourly readings) and ensuring team members are motivated to hit them
• Is a Converse Brand Ambassador

Financial Performance:

• Assist in delivering the Financial Budget

• Contribute to the store's financial performance through high productivity within KPI's related to sales, revenue and shrink including conversion rates, UPT's and ADPT's

• High School Diploma or GED

• 1-2 years of retail experience

• Speaking clearly with employees and customers

• Basic math functions (adding, subtracting, multiplying and dividing).

• Ability to exercise a high degree of professionalism.

• Must be able to work evenings, weekends and holidays as needed

• Must be able to perform all retail floor functions including standing for extended periods, climb ladders, stock/retrieve/ merchandise, and unload shipments

Converse is more than a company; it’s a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we’re different.