Lead Retail Associate

ession and individuality.

As our Retail Lead and a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and providing direction to other store employees. Help ensure long-term business growth by providing outstanding merchandising and customer service support within the Converse Store!

Operational and Merchant Excellence:

• Ensure consistent execution of operating and merchant standards.

• Open and close store per operating procedures and standard processes

• Partner with SM to ensure that all visual merchandising, promotions, and markdowns are completed within guidelines and on time (to include mismates, obsolete, and defectives) • Follow our shipment standard processes and policies

• Ensure that employees are cross-trained as appropriate in all areas of operation, such as footwear, apparel, equipment, cashiering, and back of the house.

Customer Service:

• As a Converse Brand Ambassador, you lead and demonstrate the STARS MANTRA daily.

• Consistently communicates financial objectives and critical metrics such as daily goals and hourly readings. Your role is to mentor and encourage team members to reach those goals. Financial Performance:

• Assist in delivering the Financial Budget.

• In this role, you add to the store's financial performance through efficiency for critical sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs.

Qualifications

• A passion for Converse and the Fashion/Apparel footwear industry.

• Experience in retail and/or leadership positions

• Very good command of English language (written and spoken)

• Experience and competency in serving exceptional consumer service

• Ability to coach and develop a strong team

• Strong focus on communication

• Flexibility to work in shifts and on weekends Converse is more than a company; it's a worldwide advocate for self-expression.

This belief motivates our employees, permeates our working environment, and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience.

From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we're different.