Level 3 Warehouse Management Advanced Support (Remote Option*)

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally.  Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

Who we are looking for

You will support initiatives that enable Nike to improve productivity, realize efficiencies and build profitable customer experiences. If you're the one for this role, you'll be joining the Nike Technology organization! Nike Tech brings together technology and process expertise into one streamlined, consumer and customer focused team. This organization enables Nike, Inc.'s businesses and brands worldwide. Interest and experience in the latest methodologies goes a long way here, and we're looking for someone who is passionate about the world of solution delivery and support!! In addition, you'll get to work within and alongside truly hardworking and multi-functional business and technology teams across the global and help them improve their performance by promoting partnership and innovation.

The person in this role will join a team of technical level three analysts and engineers. The ability to build strong relationships with technology vendors and internal technology teams is required to be successful. You will drive current incidents to resolution and find workarounds and permanent fixes to problems in our Warehouse Management Systems space. You will also operationalize new deployments and features to ensure they can be supported to the highest level.

The ideal candidate must possess a service orientation, be able to listen and communicate effectively and work with all levels of staff across the company.

What you will work on

If this is you, you will:

Provide Advance Production WMoS support for multiple Nike DCs in North America

Create integration context diagrams and associated systems process models to aid in clarity

Work closely with Business functional analyst and business customer to ensure information and integration requirements are clearly understood and resolve any issues

Participate in crafting the organization, navigation, and the look and feel of the UI for the application in collaboration with systems/functional analysts and Business team members

Define test scenarios based on business processes and may participate in integration testing when needed

Conduct usability User Acceptance Tests (UAT) with business teams.

Drive decisions by working with remote groups (i.e. other vendors, other NIKE facilities or departments) to gather and document strategic and tactical requirements from the business.

Coordinate and communicate functional requirements of business unit and technical solutions with IT capability resources by designing and documenting advanced functional specs.

Communicate and document system changes to the business.

Consult on configuration of systems.

Coordinate and perform complex testing activities and validate results.

Who you will work with

As a member of the team at the 10th ranked Supply Chain company in the world, you will be filling a critical role in our Fulfillment & Logistics organization. You will partner with multiple technology teams, business partners and third-party vendors to ensure our systems are available and stable. You'll work alongside truly dedicated people and aid them in enhancing their performance through collaboration and innovation.

What you bring

Qualifications

• Bachelor’s Degree in Information Technology, Information Security/Assurance, Computer Science, Engineering, or related field of study, or any combination of relevant equivalent experience, education and training.
• Technical understanding of Distribution Centers
• Highly experienced in Manhattan WMoS configuration and troubleshooting
• Advanced level WMoS Production Support experience
• Advanced experience in common DC functional flows
• Highly knowledgeable in PL/SQL programming/query
• Intermediate level Unix Scripting knowledge
• Advanced level experience in different interfaces for WM systems
• Experience with coordinating and performing sophisticated testing activities, including validation of test results
• Experience consulting on system configuration
• At least Intermediate level experience with technical management software like ServiceNow/JIRA/Version One, etc.
• Expert level skills in SDN and software change management processes
• Experience with WM add on solutions like LMS/TMS/Robotics/Slotting/WCS integration, etc. is a huge plus
• Experience reviewing and approving that system design meets business process requirements
• Ability to work with geographically dispersed teams, and communicate using virtual communication tools (phone, conferencing, online meeting)
• Excellent verbal and written communication and collaboration skills to effectively collaborate with both business and technical IT teams
• Demonstrated experience partnering with third party vendors.
• Excel at prioritization of multiple complex, concurrent projects.
• Excellent analytical and problem-solving skills. Ability to think quickly and perform problem-solving tasks during crisis or constantly evolving conditions.
• Experience with IT Service Management standard methodologies. ITSM (ITIL) certification a plus.

*Remote Work Option - open to remote work, except cannot work in South Dakota, Vermont, and West Virginia. These candidates will be required to relocate.

The annual base salary for this position ranges from $87,000.00 to $171,500.00.  Actual salary will vary based on a candidate’s location, qualifications, skills, and experience.

Information about benefits can be found here.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.