Warehouse/Logistics Center Infrastructure Support Engineer - Technology

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally.  Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

Internal Job Title: Logistics Center Infrastructure Support Engineer

WHO ARE WE LOOKING FOR?

Nike Technology Operations brings together technology and process expertise to create value for the consumer. We deliver one-stop, integrated process and technology capabilities that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing Lean solutions that eliminate waste, maximize consumer value, and drive profitable business growth.

The Logistics Center Infrastructure Support Engineer will be responsible for the service relationship with the logistics center (LC) operation team and take accountability for ensuring TechOps services are delivered with SLA. This role sits within the Distribution Center (SEA&I/Pacific) and drives continuous improvement in delivery performance and achieves a high degree of user satisfaction results.

WHAT WILL YOU WORK ON?

As a Logistics Center Infrastructure Support Engineer, you will be responsible for incident management and a service delivery. You will use your broad background in IT service management to design and deliver IT operation services. Important to the role is the ability to identify, evaluate, and execute IT operation service requirements and solutions. In addition, you should be able to communicate with business stakeholders and project teams on IT operation service management and transition. To analysis and continuously optimize service is also a part of your daily key tasks.

You will manage daily operation services, production support of WMOS system in the ‘imPact LC’ (Logistics Center) and handle Warehouse Management for Open Systems (WMOS) L1/L2 & End User Computing (EUC) support and work with Ops & Logistics (O&L) team to ensure end-to-end management of incidents, service requests in the WMOS environment. You will maintain relationships & communicate with logistics center cross functional teams, understand what business needs are and work with operations on solution delivery while contributing in regular meetings to communicate project/operational statuses, identify any potential bottlenecks and continuously manage expectations of stakeholders. Tracking KPI’s and business fitness functions, monitor trends, and benchmark to better serve Nike’s consumers will be key as you operate with a strong sense of urgency ensuring that the operationalized ITSM processes and functions add value to all stakeholders, with respect to the delivery, management, and consumption of those services.

You will play an important part in improving stabilization of ‘imPact LC’ infrastructure operation services and closely work with business initiatives and provide technical consultant and delivery of project outputs.

WHO WILL YOU WORK WITH?

You’ll closely work with other Tech Ops functions and GOaL (Global Ops & Logistics) stakeholders. You will also closely interact with Logistics center stakeholders in Distribution Center to help to execute overall Nike Pacific business plans and need to work with other IT streams in Tech and counter parts across the globe as necessary.LI-JP1

WHAT YOU BRING TO NIKE

• Bachelor’s degree in Computer Science, Information Systems, Business, or other relevant subject area.
• At least 7 years’ experience managing the infrastructure and technology support preferably as IT or Technology engineer.
• Proficient in logistic center warehouse system management.
• Experience with the infrastructure technologies: Cloud, Networking, Server, Storage, Audio/Video, Client compute engineering.
• Incident management experience (ITIL) and trend analysis and service level management.
• Proven track record of being results oriented with demonstrated ability to achieve aggressive goals.
• Exceptional communication skills, including the ability to gather relevant data and information, and use that as a key business driver for our Technology Portfolio.
• Demonstrated experience working with key senior business leaders and developing a strong relationship bridging technology and business together.
• Fluent in English.
• Workplace location for this role may change to Distribution Center at Ravenhall, Melbourne, Victoria in the near future.

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NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.