Help Desk - IT Apprentice

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Role Responsibilities:

• Provisioning of end-user services, including help desk and technical support services. Ensure that all requests from users are logged, updated and closed in line with operational level agreements.
• First line service desk call management via telephone, email, tickets and walk ins.
• Install, configure and deploy computer system hardware and software including but not limited to operating system and application software.
• Installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripheral devices.
• Administer and maintain end user accounts, permissions, and access rights.
• Assist the Network and Server team to ensure that the appropriate patches, hot fixes, and service packs are installed on company-owned or licensed software in a timely manner.
• Check system backups daily and escalate any problems identified.
• Follow all Northrop Grumman policies and procedures, including adherence to ISO standards
• Practice asset management for IT hardware, software, and equipment.
• Suggests ways to improve department workflow. Keeps manager informed of problems or issues.
• Customer focused and communicates effectively and professionally with all levels of employees.
• Maintain hardware/software inventory.
• Opportunity to travel to other UK sites as required.

Personal Skills:
To fulfil the requirements of this job, the post-holder must...

• An interest in IT and customer support
• An engaging, proactive and 'can do' attitude.
• Customer focused and communicates effectively and professionally with all levels of employees.
• Demonstrate a sense of urgency
• Willingness to learn on the job.
• Willingness to multi-task, work under pressure and to tight deadlines.
• Excellent written and verbal communication skills.
• Ability to work individually and as part of a team.

Additional information:

• Travel requirements: Occasional UK travel may be required to attend team/customer meetings and training activities
• Northrop Grumman offer Hybrid working, please speak to us at application stage to see what is possible
• Clearance requirements: Post-holder must hold and maintain UK Government Security Clearance

Northrop Grumman is committed to equality and diversity in our workplace. Northrop Grumman provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, color, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.