PC Network Support Technician 2/3

Northrop Grumman

3.2

(26)

Vandenberg Air Force Base, CA

Why you should apply for a job to Northrop Grumman:

  • 93% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Back-up Care Advantage offers employees a safety net for those days when regular care arrangements fall through.
  • Sitter City offers access to babysitters, dog walkers & caregivers who can assist with special needs, companion care, housekeeping & more.
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    Position summary

    or level 3) at its Vandenberg AFB, CA location**. The selected candidate's primary focus will be Windows administration support and enclave compliance activities.

    Job duties will include:
    • Provide technical support for computers and associated networks.
    • Provide client and server hardware or software support.
    • Connect clients, servers, and terminals to existing data networks.
    • Instruct users in the use of hardware and networks.
    • Investigate information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
    • Assist InfoSec with DFARS, CMMS compliance responsibilities.

    *Possible on-call rotation as required.

    Specific responsibilities supporting Engineering and Manufacturing Operations:
    • Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration.
    • Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation.
    • Setup and configure rack mount workstations.
    • Server application support.
    • Engineering application support - install, configure, and troubleshoot engineering applications
    • Network data port activation and testing.
    • Plus, other duties as required, including:

    • Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals.
    • Instruct users in the use of personal computers.
    • Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
    • Provide Windows systems management.
    • Provides off-net environment support
    • Provides basic network administration
    • Perform root cause analysis for complex issues and document technical solutions
    • Work with software vendors to support third party applications.
    • Provide any technical support above and beyond the Tier1/2 support vendor.
    • Provide on call support for production-impacting incidents, as needed.
    • Monitors ticket queues to ensure SLAs are met

    Our ideal candidate will demonstrate the following:

    • Ability to work independently; appropriately escalate issues and roadblocks to leadership.
    • Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
    • Personal integrity and high ethical standards in customer contacts as well as all internal relationships.
    • Ability to masters unfamiliar information, tasks, and situations quickly and effectively.
    • Excellent communication skills, written and verbal.

    *This role can be performed by a level 2 or level 3 PC Network Support Technician, depending on the years of experience candidates bring.

    Basic Qualifications for Level 2:

    • Associate's Degree with 1 year of IT experience, or a High School Diploma or equivalent with 3 years of IT experience may be considered in lieu of a completed 2-year degree.
    • Experience supporting manufacturing operations, hardware, software, etc.
    • A DOD 8570 IAT level 2 baseline certification (example: Security+ CE); OR must have the ability to obtain one within 6 months of start date.
    • Ability to lift equipment weighing up to 40 pounds.
    • Ability to work after hours and weekends as needed.
    • Experience with engineering applications.
    • Ability to manage multiple priorities and time-sensitive mission critical needs.
    • US Citizenship is required for this position, as well as the ability to obtain and maintain a DoD Secret level security clearance if required.

    Basic Qualifications for Level 3:

    • Associate's Degree with 3 years of relevant experience OR a High School Diploma/GED with 5 years of relevant experience.
    • Current CompTIA A+, or Network+, or Security+ certification
    • Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
    • Experience in Active Directory configuring user and computer accounts
    • Strong troubleshooting abilities
    • Ability to work after hours and weekends, as needed
    • Strong understanding of networking principles (such as the OSI model) .

    Preferred Qualifications:

    • CompTIA Network+ or equivalent
    • CompTIA Security+ CE or equivalent DOD 8570 IAT level 2 certification
    • Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.
    • Familiarity with DFARS and NIST InfoSec controls.
    • Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels.
    • Experience using ServiceNow in an enterprise environment
    • Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.
    • Experience supporting VMware VDI (Virtual Desktop Infrastructure).
    • Customer and detail oriented and possess good decision-making ability.
    • Bachelor's degree in relevant discipline.
    • Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)

    Salary Range: $48,600 - $81,000
    Salary Range 2: $57,800 - $96,300

    The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

    Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
    The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

    Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://https://www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.

    Why you should apply for a job to Northrop Grumman:

  • 93% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Back-up Care Advantage offers employees a safety net for those days when regular care arrangements fall through.
  • Sitter City offers access to babysitters, dog walkers & caregivers who can assist with special needs, companion care, housekeeping & more.
  • We’ve partnered with College Coach, an organization that can assist employees and their families through important educational challenges.