PC Network Support Technician 2

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman's Chief Information Office has an opening for a well-qualified PC Network Support Technician to join our qualified, diverse, and dynamic team of on-site technical professionals. This position is located on-site in Rolling Meadows, IL.

Roles and responsibilities include:

• Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC configurations.
• Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users.
• Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
• Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
• Participates in new installations, testing and special projects as needed.
• Spends significant portions of the day away from the desk supporting users and moving equipment.
• Exhibits good communication skills, an energetic approach, and patience with customers.
• Lift 40 pounds.

Basic Qualifications:

• High school diploma (or equivalent) and 2 years of experience
• Ability to obtain and maintain a DoD Secret clearance within 6 months of your start date as a condition of continued employment
• IAT Level II certification (ex: Security+ CE) or greater or ability to obtain within 6 months of start date as a condition of continued employment
• Experience with Microsoft products such as Windows 10/11, Outlook, Word, Excel, PowerPoint, and Visio

Preferred Qualifications:

• Active DoD Secret clearance or higher
• IAT Level II certification (ex: Security+ CE) or greater
• Experience supporting large user populations in a secure environment
• Proficiency in administration and troubleshooting of desktop PCs
• Ability to work in a fast-paced environment where multiple projects are being developed and deployed simultaneously
• Must be able to work well within a team environment and able to adapt quickly to change

ESCSO

Salary Range: $45,400 - $75,600

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. https://U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/ .

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO . https://U.S. Citizenship is required for most positions.

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