Field Relations Senior Business Program Manager & Consultant

business value, schedule and budget.

• Assist in defining objectives to be accomplished by the program team and developing the program plan . Manages programs to ensure appropriate allocation of resources according to program objectives , priorities, and measures . Take a broad perspective to identify and recommend solutions for program needs.

• Develop strong relationships with business clients to manage program delivery expectations and implementation . Manage any resources and vendors assigned to the program by verifying progress and removing obstacles.

• Support the design, development and implementation of workplace investigation training, tools and systems for internal stakeholders and Field Offices to advance Culture of Respect, high-performance, and engagement.

Workplace Investigations

• In partnership with Assistant Director Field Relations, support and conduct end-to-end workplace investigations, including intake, interviews, evidence review, documentation and findings ensuring compliance with company polies, legal standards and best practices.

• Independently compose objective , well-documented and defensible investigation reports and recommendations.

• Maintain timely and accurate records within case management system.

• Triage incoming requests for Field Relations support utilizing organizational and case management systems.

• Provide support to Field Relations Assistant Directors and Senior Director for ad hoc reporting to senior leadership.

• In partnership with Assistant Director, support case management system including access management, reports, audits, and continuous integration of new system features to optimize Field Relations processes.

• Other responsibilities as may be required .

Qualifications

• Bachelor's Degree with an emphasis in project management, employee /labor relations, human resources and/or a related business field and a minimum of 5 years of relevant work experience.

• A Master's degree in industrial /labor relations, HR, JD or advance related business degree may be substituted for some of the relevant work experience.

• Experience working in a fast-paced environment.

• Strong organizational skills with the ability to prioritize competing time-sensitive deliverables.

• Demonstrated ability to train internal and external stakeholders, and to support the development of effective programs/interventions that meet business needs.

• Independent and collaborative problem solving, decision-making, critical thinking and assessment skills.

• Experience consulting with high- level, executive leaders.

• Superior oral and written communication skills.

• Flexibility and the ability to creatively respond to changing conditions.

• Advanced knowledge and understanding of Human Resources management, employee relations, and employment law.

• Demonstrated ability to handle sensitive cases with discretion, impartiality, and sound judgement.

• Advanced interviewing, fact- finding and analytical skills.

• Strong interpersonal skills including consulting, persuading, and influencing without authority .

• Proven ability to build rapport and exercise tact, diplomacy, and resourcefulness with business partners and stakeholders .

• Experience delivering difficult messages and working to consensus across departments and interests.

Skills:

Adaptive Communication (NM) - Advanced

Client Engagement & Influence (NM) - Advanced

Coaching & Mentoring (NM) - Advanced

Customer Centricity (NM) - Advanced

Emotional Intelligence (NM) - Advanced

HR Acumen (NM) - Advanced

HR Ethics (NM) - Advanced

Leadership Assessment & Development (NM) - Advanced

Learning Agility & Critical Thinking (NM)- Advanced

Learning Experience Design (NM) - Advanced
Organizational & Political Savvy (NM) - Advanced

Performance Management & Reporting (NM) - Advanced

Project Management (NM) - Advanced

Statutes & Regulation (NM) - Advanced

Strategic Thinking (NM) - Advanced

Compensation Range:

Pay Range - Start:

$84,350.00

Pay Range - End:

$156,650.00

Geographic Specific Pay Structure:

200 - Structure 110: 92,820.00 USD - 172,380.00 USD

200 - Structure 115: 97,020.00 USD - 180,180.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.