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The Digital Service Experience Transformation (DSET) is focused on driving a world class experience for our clients, field, and home office client advocates. This experience is foundational for achieving both “best in class” and “best in cost” outcomes.
The Program Manager for DSET will proactively partner with a diverse group of technology and business leaders to build teams that ensure optimal execution of new and on-going programs in the automation portfolio. This includes partnering with the EPMG integrated planning team and monitoring risk, health, and outcomes.
This role will be instrumental in standing up the DSET organization and helping to manage all elements of execution including governance of milestones, business case development and resource/budget management for a large portfolio of work. The ideal candidate will have the ability to operate in ambiguous structures and define process with little direction, including socializing and gathering feedback from partners to better deliver the NM client experience.
Primary Duties & Responsibilities:
Knowledge, Skills, Abilities:
W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
Northwestern Mutual is here for what’s most important—helping families and businesses achieve financial security for over 160 years. For our clients we offer a distinctive big-picture approach, including both insurance and investments, we’re helping people navigate life and guide them to their goals today, and in the days to come. We combine the expertise of our financial professionals with ...