Customer Success Manager - APAC

Nutanix is building a world class Customer Success and Renewals organization and we are looking for a Customer Success Manager who will be instrumental in building our APAC team. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products. The ideal candidate is passionate about serving customers and has a proven track-record of leading high-performance, metrics driven teams.

Core Responsibilities:

• Build and lead the customer success team for the APAC with focus on Greater China, by providing the vision and direction to implement and scale strategies and processes to deliver a ‘best in class’ customer experience while producing ongoing measurable results
• Exceed key performance metrics and annual goals including product adoption, renewal rates and renewal bookings
• Hire, develop and retain a high-performing customer success team across all target customers within the APAC.
• Operate the team with focused and actionable metrics and KPIs. Manage resource planning, conduct forecast meetings and deliver regular performance and activity reports to Customer Success Executive leadership
• Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts
• Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs.

Requirements:

• 2+ years of experience successfully leading and growing large customer success and/or account management teams (with a global footprint) ideally from early inception
• 4+ years of experience in customer facing roles such as Account Management, Customer Success or Systems Engineering
• Consistent track record of achieving personal and team goals
• History of accurate forecasting and business reporting
• Good understanding of Data Center technologies, particularly hyper-converged solutions
• Excellent people management skills; high empathy and consideration for team morale and individual career progression
• Proven proficiency in running metrics-driven and process-oriented teams
• Excellent language skills in Chinese and English, and interpersonal communication skills
• Excellent Microsoft Excel and Salesforce.com skills