Customer Success Representative

Customer Success Representative

Sydney, New South Wales 

**_Hungry, Honest, Humble, with Heart!

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The Opportunity_

This role is hybrid

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Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. We are looking for an accomplished Customer Success Representative to help our customers get maximum value from a wide array of Nutanix products.  If you have a passion for Enterprise Cloud Technology and an interest in how it can impact businesses; we want to talk with you. 

Sound like you? Read on!

You will be joining a unique team. People who succeed at Nutanix have a sense of urgency, a lot of initiative, a commitment to customer success, and enthusiasm about pushing the edge… as well as a sense of humor. We provide interesting work, great products, new things to learn, and an environment where you can apply your unique skills to overachieve.

You will join a team driving Nutanix products adoption and subscription renewals as a best-in-class customer satisfaction environment 

Your Role

• Maximize the success of the Nutanix customers in your territory through proactive engagement and follow-up as well as reactive problem solving
• Constructively operate as part of a wider, cross-functional team to ensure the success of every customer
• Attain a minimum of 100% of goals for customer check-ins, customer adoption and renewal rate
• Forecasting accurately
• Maintain timely and accurate records of all customer interactions and data
• Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution
• Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations
• Maintain a high-level of daily activity including customer and internal calls, meetings, and customer research

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What You´ll Bring**

• Experience in high tech customer-facing roles such as Customer Success, Inside Sales or renewal sales
• Proven track record of overachieving in a metrics driven environment
• Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome
• Ability to connect customers business objectives with the necessary technology capabilities to achieve them
• Experience partnering cross functionally with Sales and Customer Support
• Strong organizational, communication, and time management skills
• High energy, drive, and sense of responsibility
• Positive attitude

About Your Team
Meet Natalie Chrara (Director of Customer Success – APJ)
https://www.linkedin.com/in/natalie-chrara-9ab6412b/

Natalie joined Nutanix in 2022 as Director customer success for the APJ region.  Previous experience at Salesforce, Sage and Oracle and a strong goal-oriented sales background, with direct sales management and customer success experience running teams and organizations of all sizes. When it comes to candidates, I look for people who are self-navigators with positive attitude and result driven.

How We Work

We are a fully hybrid team based in Kent Street, Sydney. We operate a minimum of one -two days from office and meet up as a full team to reconnect, share ideas and to socialize outside of working hours! We organize our working shifts and aim towards the appropriate work-life balance for all our team members.  When working from home, you will still feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats with the other marketeers!