Customer Success Representative - Italian Speaker

Job Summary

We are looking for a Customer Success Representative to drive our technology and super-serve our Italian customers in our growing Barcelona office.

It is an exciting time to be joining the team in Barcelona. We are currently building the office to be our sales center of excellence for the EMEA region. The office will have a unique start-up feel, and you can play a major role in growing the office and fast-tracking your career.

Together, we will create the next iconic cloud technology company and do extraordinary things. We have had a record FY22, and have been recognised by Gartner as the leaders in HCI for the fourth year running! We are now looking for the next generation of "Nutants" who have the hunger to grow their careers in Cloud Technology!

About the team

Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving revenue growth from Italian customers across all industry verticals and regions in EMEA. The team has a unique vibe that comes from constant creativity, innovation, and focuses on how we can better serve our customers every time.

Responsibilities

• Maximize the success of Nutanix’s Italian customers across EMEA through proactive engagement and support. 
• Attain a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates. 
• Maintain timely and accurate records of all customer interactions and data
• Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution
• Maintain a high level of daily activity including customer and internal calls, meetings, and customer research

About you

• Experience in high-tech customer-facing roles such as Customer Success, Technical Support, or Sales.
• Fluent in Italian and English. 
• Experience working with software subscription customers 
• Proven track record of overachieving in a metrics-driven environment
• Knowledge of data centre technologies such as virtualization, storage, servers, security, Cloud, and networking
• Experience partnering cross-functionally with Sales and Customer Support

Benefits

• Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).
• Work in our new sales hub in Barcelona and play a part in helping grow the office. 
• Attractive additional benefits (stock plan options, health insurance, pension, vacation, etc.)
• Hybrid and flexible work options.
• Work as part of a truly global team
• Great growth potential. A place where you can make your mark and advance your career.
• Fortune 100 top best businesses to work for & 4.1 ratings on Glassdoor.

Does this sound like you? Let’s talk.

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected]

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