EMEA IT Services Engineer

Humble - You are open to accept feedback and take any challenging situation as a learned lesson, and you are not scared to "dirt your hands" if needed.

• Honest - You are open, and don’t have a problem to disagree but commit, and you have no problem in expressing your ideas, your opinion is an added value to the team!

• With Heart - You are empathetic with your team, coworkers and users. 

Your role  

• Employee lifecycle (onboarding, offboarding)

• IT Communication Management: managing the communication with stakeholders in case of System Outages/updates

• Analytics and dashboards: work with the IT Services Manager to make sure the team maintains always accurate data and metrics

• Documentation management : regular update and revision of existing documentation

• Compliance and internal IT audits for asset management, employee lifecycle: Working with internal and external stakeholders to maintain the industry standards for compliance and security

• IT assets lifecycle: management of the complete asset lifecycle from the procurement to the disposal.

• EMEA Offices IT systems management: Support local users with IT Services issues and requests.

• AV Rooms maintenance and support: Support to AV team and local users for the AV Rooms functionality 

• IT onsite support for Corporate events

What you’ll bring  

• Experience in Service Management, CMDB Management

• Experience in SLAs managing and monitoring to meet customer expectation in service delivery;

• Experience with Suppliers’ management and negotiation skills

• Strong knowledge of IT software and hardware (MAC OS, Windows, O365, Apple, Lenovo)

• Experience with ITSM tools , as well as ServiceNow experience

• Good knowledge of cloud-based management tool for mobile devices (MS Intune and Jamf)

• Experience with AV systems (preferably Zoom) and AV equipment management and support

• Strong ability to carry out assigned tasks independently with little supervision and ability to drive process improvements

• Highly desirable: Ability to perform remote troubleshooting and provide clear instructions troubleshooting skills (Windows and Mac OS, MS Office, hardware issues)

• Possess of Bachelor’s degree in information technology, computer science or equivalents or certifications like ITIL V4 will be a plus

• 2-3 years of experience in IT Service role or similar

• Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills

About the team you will join 

Meet the hiring manager and Manager of the EMEA IT Services, Gabriele Cesarano

(https://www.linkedin.com/in/gabriele-c-29bb5320 ) 

• I joined Nutanix in April 2019 and I had a great experience and opportunity to work in a multicultural environment and with high skilled technical coworkers

• I strongly believe in communication and empathy with users and colleagues whenever they are facing challenges with IT issues.

• I am looking for a candidate who has a good technical background and a good attitude towards challenging situations. My ideal candidate is a good communicator and a team player

What the team says

“We work in a dynamic environment, in a team that is always there to support and be part of your growth, especially in adapting, learning, and developing your skill set. We accept and overcome every challenge together, as well as celebrate and appreciate the individual success and team victories”.

How we work

All team members have the liberty to choose their work location. Some prefer remote work, while others like to work from the office, and from time to time the whole group meets in person. Everyone has a lot of autonomy in their everyday work, but also we strive to stay connected and provide help to each other whenever needed.  We also have weekly Nutanix lunch days that are a great opportunity to connect in person with the team and other colleagues.