Manager, Customer Success (Emerging Market)

Job Summary

Nutanix is building a world-class Customer Success and Renewals organization and we are looking for a Manager of Customer Success who will be instrumental in building our EMEA team and working with our Middle Eastern & African Countries. 

This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products. The ideal candidate is passionate about serving customers and has a proven track record of leading high-performance, metrics-driven teams.

About the team

Nutanix's EMEA Customer Success team is responsible for accelerating revenue growth with our subscription customers. This team is exposed to supporting functions like sales, marketing, channel, and support within the organization as well as Nutanix customers, partners, distributors, and alliances.

The teams’ unique vibe comes from the constant creativity, innovation, and focus on how we can better serve our customers every time. The EMEA Inside Sales team is a talent pool for other functions in the company, it is the ideal opportunity to get to know the Nutanix portfolio and accelerate your career.

Responsibilities

• Build and lead the customer success team for EMEA by providing the vision and direction to implement and scale strategies and processes to deliver a ‘best in class’ customer experience while producing ongoing measurable results
• Exceed key performance metrics and annual goals including product adoption, renewal rates and renewal bookings
• Hire, develop and retain a high-performing customer success team across all target customers within EMEA
• Operate the team with focused and actionable metrics and KPIs Manage resource planning, conduct forecast meetings and deliver regular performance and activity reports to Customer Success Executive leadership
• Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts
• Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs

About you

• 2+ years of experience successfully leading and growing large customer success and/or account management teams (with a global footprint) ideally from early inception
• 4+ years of experience in customer facing roles such as Account Management, Customer Success or Systems Engineering
• Consistent track record of achieving personal and team goals
• History of accurate forecasting and business reporting
• Good understanding of Data Center technologies, particularly hyper-converged solutions
• Excellent people management skills; high empathy and consideration for team morale and individual career progression
• Proven proficiency in running metrics-driven and process-oriented teams
• Excellent written, verbal, presentation, and interpersonal communication skills
• Fluent in English and ideally another European language. 

Does this sound like you? Let’s talk.

About us

Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique. 

We are humbled to be recognized as one of Bloomberg’s Top 50 Companies to Watch in 2020 and one of the Fortune 100 Best Companies to Work For® 2020. 

We’re growing fast and disrupting the computing industry. Join us and make your mark.

About our business

Nutanix is a global leader in cloud software and a pioneer in hyper-converged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected]