Hungry,Humble, Honest with a Heart.
Responsible for leading a team of System reliability engineers (SRE’s) in the Global Technical Support organization, who are engaged in providing assistance to customers and partners in technical issue identification and resolution. Specializes in high-end, Enterprise level support of customers or channel partners with advanced support needs. Establishes staff schedules for queue coverage and individual or group training sessions. Conducts regular 1:1 and team meetings to evaluate individual and team performance and facilitates the development of proficiency in both technical skills and general customer service skills.
- Has very good verbal and written communication skills to drive effective customer communication.
What you'll bring:
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