Here at Nutanix we ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession. We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way.
Nutanix is seeking a well-rounded senior customer facing Resolution Managers to lead collaboration among key internal and external stakeholders to ensure customer success.
Desired Skills and Experience:
Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.
At least 3 years of escalation, technical support and/or customer management experience in an enterprise technical support environment, with advanced customer interaction skills.
Previous account management or account executive skills desired, with ability to organize and track multiple projects.
Must exhibit effective customer service attitude and be able to lead a team in resolving difficult customer situations.
Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected]
Notice to Applicants Re: Fraudulent Recruiting Scams, please review the following link [consumer.ftc.gov] to safeguard yourselves. Candidates seeking jobs at Nutanix have recently been targets of these recruiting scams including FAKE G-mail accounts posing as ACTUAL recruiters on our team, so please safeguard yourselves by following instructions in the link. If you have any concerns surrounding suspect recruiting practices, please email [email protected] for verification. Please do NOT send resumes to this email address; applicants should apply directly to the job to be considered.
Our Webscale Women Group
Webscale Women is our employee-led LIFE group (affinity group) for people who identify as female. Our Webscale Women community creates opportunities for Nutanix women and allies to connect, share, learn, develop, and be inspired. Past events include small group coaching sessions and our HER Story and Voice of Her series where employees share ...