Sales Support and Shared Services Representative

Sales Support and Shared Services Representative

Mexico City

     Hungry, Humble, Honest, with heart!

The Opportunity

The Sales Support and Shared Services team is composed of approximately 15 individuals across the globe strategically placed to cover worldwide sales business at Nutanix.

The team is a highly diverse set of young professionals with a mix of experience in customer support in the IT world. We have proudly driven changes to help improve the end-to-end sales cycle since our inception in 2021 and continue to drive productivity for other business units through offloading low touch tasks under the Shared Services model.

Our goal is to continue driving an excellent support model for our sales teams while driving productivity through continuous improvement in processes and responsibilities managed by our team. We’re looking for an individual who will share our vision!

Sales Support and Shared Services at Nutanix

The Sales Support and Shared Services role sits within the Worldwide Deal Support and Order Management organization under Revenue operations. Your primary customer will be Nutanix sales teams but will work with multiple teams involved in the sales process. Some of these teams include Deal Desk, Bid Management, Order Management, CPQ (Configure, Price, Quote), Bizapps, Product managers and others which in turn creates a very dynamic role where the ability to analyze and lead conversations between these parties is key as you are, often, the first point of contact for sales teams.

Your role

• Opportunity and quote management via Salesforce
• Pricing and coordination of complex and non-standard deals
• Support multiple business units to drive deal velocity
• Coordinate with internal teams to drive, test and execute long term process improvements
• Analyze and approve/reject quotes within appropriate SLA’s while driving healthy deal economics
• Surface any quote related challenges immediately to Nutanix Leadership for remediation

What you’ll bring

• Proven ability to provide exceptional high-end customer service
• Experience in enterprise technology sales is a plus
• Accurately follow standard operating procedures established by the business unit
• Experience with quoting processes and sales cycles
• Strong analytical skills
• Strong Change Management Skills: Follow Up, Follow Through, Accountability, Sense of Urgency, and superior customer service

Tools and Processes:

• Microsoft Excel – Proficient user
• Enterprise CRM (Customer Relationship Management) software such as Salesforce.com
• Quoting in Steelbrick or similar CPQ tools
• Ticket management via Freshdesk or similar

Experience and Qualifications:

• 2+ years of customer and/or sales support experience
• A Bachelor’s degree in business administration, IT related career or finance is a plus
• Quote approvals or Deal Desk experience

About the opportunity

Meet the hiring manager and Sales Support and Shared Services Manager for Americas, Victor Gomez (https://www.linkedin.com/in/victor-gomezalvarez/)

• I Joined Nutanix in October 2019 as a Quote Support Analyst, at that time Quote Support was going through a change and reorganization of responsibilities. As a manager I was part of creating the WW Sales Support & Shared Services organization. I am currently closely working with many talented colleagues and teammates spread across the larger part of the world.

• My career has always been around customer support, order management and training/enablement. As a manager, I have been able to apply my career experience into developing my team members to achieve their career goals.

• Biggest achievement? Be part of the team that built a world class team that has proven to be more than efficient at what we do.

• Who am I looking for? The right mindset is what’s most important, if someone is humble, resilient, and keen to listen, learn and put their best foot forward everyday – that’s it!

What the team says about Victor;

“Victor is the leader you´ve been asking for, he is available, open, understanding and supportive. Whenever he gets the chance he will proactively tell you what skills you need to keep growing. I admire him as my leader and as a person, the most kind gentleman I´ve ever known. ” 

Mayra, Sales Support & Shared Services Representative 

“Victor is a very supportive leader who guides and develops the team looking for our professional growth prioritizing an environment of trust and teamwork.”

Jose, Sales Support & Shared Services Representative

How we work:

AMERICAS Sales Support & Shared Services Team is a hybrid team with the team working in Mexico City, Mexico. When working from home, you will still feel connected to the team with our bi-weekly meetings, 1-1s and daily slack (instant messaging) chats. We are in the office the first Wednesday and Thursday of the month and towards the middle of the month for our monthly lunch. This is to  catch up, socialize and enjoy our amazing office space!  

Do not meet every single requirement? Studies have shown that some people such as women and people of color are less likely to apply to jobs unless they meet every single qualification. At Nutanix we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with every single qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.  

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected]

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