Senior Global Technical Support Trainer

Sr. Global Support Technical Trainer

In this role, you are the Technical Trainer responsible for developing, enhancing and delivering Nutanix Support training worldwide. You will exhibit technical skill and passion as an instructor and communicator in leading onsite and virtual classroom sessions to both the Support team and external partners.

Working closely with Support management, you will be expected to drive improvements with people, processes, and technologies to increase successful customer resolutions by the Support team.

In the classes that you teach, you will validate the correctness of the materials, set appropriate expectations before and during the class, and ensure learner satisfaction with the scope and depth of what is covered. Further to this, a core part of your role will be to evaluate, audit and potentially coach other trainers. Finally, you will work towards continually improving the scale, depth, and quality of the Nutanix Support training experience.
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Duties and Responsibilities:**

• New Hire Training - deliver classes to onboard newly hired Support team members
• Nutanix Technical Training - lead and deliver onsite and virtual classroom sessions of the Nutanix training courses
• Technical Support Development - deepening technical knowledge for seasoned members of the Support team in areas such as Hypervisors (ESXi, Hyper-V, AHV and KVM) and applications (Microsoft SQL, Exchange and AD)
• New Feature Training - translating the Transfer Of Information sessions into support-focused information for System Reliability Engineers and Nutanix Support partners
• Technical Content - work closely with Development Engineering and Support Engineers to develop and enhance training content
• Nutanix Technical Certifications - proctor the Nutanix Support Specialist practical exams 
• Assist and drive internal and external training requirements to achieve a balanced mix of expertise in the following areas: Nutanix certifications (NPP, NSS); VMware (VCP); Cisco (all the way up to CCIE career paths); Microsoft (special focus on Hyper-V and AD); KVM; Linux; DevOps; Kubernetes; Hadoop; Veeam; Horizon View; etc
• Work with Support management to drive team training paths and schedules

Desired Skills and Experience:

• Prior experience delivering technical training
• Prior experience authoring technical content (videos, documentation, product guides, lab guides)
• Excellent verbal, written and interpersonal communication
• Experience as a Support Engineer or proven technical troubleshooting skills
• Ability to manage multiple projects within tight timeframes
• Ability to work effectively on global and virtual teams and accommodate time differences
• Work in a fast-paced, rewarding environment with tight deadlines and minimal supervision that demands high quality, creativity and consistency 
• BS in Engineering or CS (or equivalent technical degree and 5+ years work experience)
• Travel up to 25% of the time

About us

Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique. 

We’re growing fast and disrupting the computing industry. Join us and make your mark.

About our business

Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected]